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Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG®)

InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.

With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join the pre-opening team as Rooms Manager and let us help you create a career journey like no other.

As a professional in your role, your responsibilities and essential job functions will include but are not limited to:

• Oversee the daily operations of the hotel rooms division, including guest services, housekeeping, and reservations.

• Ensure high standards of cleanliness, maintenance, and presentation of all hotel rooms and public areas.

• Coordinate with housekeeping staff to ensure efficient turnover of rooms and timely response to guest requests.

• Manage room inventory and availability, including reservations, cancellations, and room assignments.

• Monitor and analyse room occupancy, rates, and revenue to maximize profitability.

• Train, supervise, and motivate staff to provide exceptional guest service and maintain productivity.

• Implement and enforce hotel policies and procedures to ensure compliance with industry standards and regulations.

• Handle guest complaints and resolve issues in a prompt and professional manner.

• Collaborate with other hotel departments, such as front office and maintenance, to ensure seamless operations.

• Prepare reports and budgets related to room division performance and expenses.

Ideally, you should possess some or all the following qualifications and experience:

• Preferably with prior experience in managing hotel pre-opening operations.

• Bachelor's degree in Hospitality Management or related field preferred.

• Proven experience in hotel management, with at least 2-3 years in a supervisory role within the rooms division.

• Strong leadership and communication skills, with the ability to effectively manage a diverse team.

• Excellent organizational and time-management abilities to handle multiple tasks and priorities.

• Knowledge of hotel reservation systems and property management software.

• Understanding of revenue management principles and strategies.

• Customer-focused mindset with a commitment to delivering exceptional service.

• Problem-solving skills and the ability to remain calm under pressure.

• Flexibility to work evenings, weekends, and holidays as required.

• Familiarity with health and safety regulations and procedures.

• Certification in hospitality management or related field is a plus.

In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming diverse backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.

We are an equal opportunities employer.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.