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About WSP

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centers, 1,300 data circuits, and used by over 65,000 users.

Position Summary

To ensure the efficient operation of WSPs internal Workplace services in the AMERICAS Hub, we are seeking a talented and experienced Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace systems and services. You will manage and maintain all aspects of Communications and Directory operations with a primary focus on the services within the designated Hub.

Main Responsibilities

Related to Communications and Directory services and infrastructure:

· Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.

· Performing routine and health maintenance.

· Managing upgrades & performance related activities.

· Identifying and correcting faults with services and infrastructure.

· Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).

· Execution of business continuity tests.

· Oversight and support of all related service supplier and/or manufacturer activities.

· Proactive identification and resolution of issues before they affect service performance.

· Identifying any improvements that can improve service levels.

· Engaging in the problem management process.

· Technical peer review and approvals for all related changes.

· Support audit and compliance activities.

· Management and maintenance of related platforms.

· Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

Academic and Experience Requirements

The ideal candidate would meet all, or most of the below criteria:

· Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

· At least 4-6 years relevant and practical experience in an AD/Messaging operations role.

· Vendor certifications not a requirement, proven practical experience preferred.

· Experience working in large/global enterprise IT with multiple distributed branch/campus sites.

· Experience of working within ITIL aligned Service Management organisation.

· Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services.

· Proficiency in user and group management within Active Directory, including user account creation, group policy assignment, and security permissions.

· Familiarity with Active Directory replication, trusts, and domain migration processes.

· Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network.

· Knowledge of Active Directory security concepts, including authentication mechanisms, access controls, and secure administration practices.

· Understanding of Active Directory backup and recovery strategies, including system state backups and authoritative restores.

· In-depth knowledge and hands-on experience in administering and supporting Exchange (2010-2019) and Exchange Online.

· Understanding of email routing and mail flow concepts in a Hybrid Exchange environment. Ability to configure and troubleshoot connectors, transport rules, and message tracking.

· Proficiency in PowerShell scripting to automate administrative tasks and streamline Exchange operations.

· Must have a good understanding of Email Archive & Journaling, retention policies and legal hold.

· Must have a good comprehension of Email Security and Email Protection

o SPF, DKIM and DMARC

o Data Loss Prevention, RMS/IRM, Azure Information Protection (Classification-Labelling & Sensitive Information Types), Office 365 Message Encryption & Transport Rules.

· Proven experience as an M365 Technician or similar role, with practical knowledge of Microsoft 365 applications and services, including Teams, SharePoint, OneDrive, and Exchange Online.

· Familiarity with M365 administration and user management, including user accounts, licenses, and permissions.

· Understanding of M365 security features, compliance policies, and data protection concepts.

· Experience in configuring and customizing M365 applications and services to meet organizational requirements.

· Knowledge of incident and problem management processes and tools for timely resolution of M365-related issues.

· Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical problems in the M365 environment.

· Strong knowledge of SharePoint and SharePoint Online.

Skills / Competencies / Other Requirements

· Excellent written and spoken English.

· Ability to work with minimal direction and little supervision.

· Strong organizational and project management skills, with excellent documentation abilities.

· Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.

· Demonstrated experience in understanding and demonstrating compliance with information security requirements.

· Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

#LI-Hybrid #OneIT

Title: Workplace Communications and Directory Operations Specialist (Americas)

Location: COL-Bogotá D.C.

Other Locations: Chile, Brazil, Mexico, Panama, Argentina, Trinidad and Tobago, Peru

Requisition ID: 24000535