Enable America Jobs

Description

Looking for something a little different? Are you suspicious by nature? Do you have a nose for finding the truth? Do you want to work on something that matters?

Amazon is looking for a high-judgment individual to join us as an Investigator, to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. We are specifically seeking applicants with fluent Portuguese & English language skills to support our global operations teams, however you will be supporting the UK business as well. Would suit a recent graduate.

Key job responsibilities

Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

• Communicate via email with buyers, merchants, and other external and internal customers.

• Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.

• Take appropriate action based on established procedures and document those actions. When procedures are not available, follow established escalation paths to ensure resolution.

• Participate in other special projects/assignments and Partner with appropriate business teams as necessary.

• Achieve weekly productivity and quality standards for investigations.

• Experienced in the internet space and capable of succeeding in a fast-paced team environment.

• Be prepared to be flexible with working hours and work Saturdays and/or Sundays.

Basic Qualifications

• 6+ months of customer service experience

• Experience with Microsoft Office products and applications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

• Excellent written and spoken Portuguese & English skills

Preferred Qualifications

• Experience in payments or e-commerce

• Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers

• Excellent problem solving skills

• Exceptionally strong customer handling and conflict resolution skills with a keen focus on quality and customer experience.

• Self-disciplined, diligent, proactive and detail oriented

• Strong organizational skills

• Effective prioritization of work time to ensure productivity, fulfill department standards for time spent and individually prioritize multiple tasks of competing urgency

• Ability to maintain high levels of confidentiality and data security standards