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About us

Crowne Plaza is part of IHG Hotels & Resorts, one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

We are looking for a Retail Assistant to join our team and sell our products and services. In this role, you will work within our retail outlet and be responsible for presenting products, promoting features and benefits, and processing sales thru our POS system. You will assist customers in making buying decisions, handle enquires and complaints, and maintain excellent customer service standards at all times. The ideal individual will have a well-rounded skill set, confidence, empathy, patience, and excellent communication and sales skills.

Your day to day

• Approach customers and sell products

• Process customer payments and refunds

• Maintain window displays and signage

• Resolve customer enquiries and complaints

• Ensure products are presentable and clean

• Receive deliveries and conduct stock cheques

• Be aware of shoplifting and payment or identity fraud

What we need from you

• Computer literacy and familiarity with POS systems

• Good numerical and verbal communication skills

• An engaging and friendly personality

• Ability to work in a team

• Physical fitness, the ability to stand for long periods, and move stock

• Punctuality and excellent timekeeping

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.