Enable America Jobs

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. 

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. 

People – We win as a team. 

Customer – We deliver customer-centric solutions. 

Continuous Learning – We learn and always aim to be better. 

Innovation – We innovate every day. 

Results – Results matter for all of us.

Position Summary:

• Responsible for delivering to Epredia’s Customers high standard of support to achieve excellent level of Customers’ satisfaction.

• Daily activities include: installations, repairs, preventative maintenance services, qualification services, remote technical support by phone and e-mail.

• Contributes to the overall service targets with respect to bookings, revenues, service profit and Customer satisfaction while following all internal rules, processes and practices.

Main Activities / Responsibilities

• Performs all Service Activities in line with internal rules and customer regulations.

• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using Epredia instruments.

• Actively promote our Support Solutions, and in general being an advocate of Epredia Digital Pathology Solutions.

• Ensures highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.

• Is responsible for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, General Tools, Software, Company Car, Manuals etc..

• Optimize your own work schedule by coordinating with all the necessary partners for service planning/scheduling (Sales, Application Specialist, Dispatching function, Team Leader, others).

• Is responsible for reporting accurately and in a timely manner, all activities as required (e.g. Field Service Reports, Expense Reports, etc.) .

• Assures alignment of all activities at the customer site with the rest of Epredia and informs other parties about important information with respect to our customers.

Minimum Requirements/Qualifications:

• Professional background in Electronics/Engineering or related subjects

• Minimum 5 years experience servicing analytical equipment or equivalent applications specialist experience.

• Strong problem solving skills

• Ability to work with optical devices and microscopes (e.g. understand how to clean optics, camera sensors)

• Ability to read and understand mechanical and electrical drawings

• Familiarity with basic IT procedures, like: Windows, access rights, sharing folders, restore points, networking basics like ping, traceroute, concepts of firewall, router, switch.

• Ability to do full disk backups and restores, to exchange key components, like HDD-s, video cards, fans.

• Good verbal and written communication skills, ability to work across all levels, functions and regions

• Demonstrated organizational skills with the ability to handle multiple tasks with different priorities

• Excellent inter-personal, self-motivational and negotiating skills

• Driving License

• Willingness to travel 80% of the time mainly within the appointed region (overnight stays may be required) but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.

• Good English skills, both verbal and written

Non-Negotiable Hiring Criteria:

• Being able to work in hospitals’ labs, being potentially exposed to chemicals, and also human tissues (no direct contact with tissue specimens)

• Clean Driving License

• Willingness to travel mainly within the appointed region but frequently as well through UK National Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.

• Good English skills, both verbal and written

Other Hiring Criteria:

• Excellent work ethic and passion for impacting in the healthcare environment

• Very good team spirit and collaborative working

  TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

  Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

  At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.