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About Product and Technology

Our Global Product & Technology (P&T) organisation, led by Jolie Fleming, Chief Product & Technology Officer, is responsible for distribution, property systems, digital and voice, sales, technology, and information security. Working as one integrated function, we are able to continuously strengthen our brands, our enterprise system and our commercial programmes to deliver stronger returns for our owners.

P&T has roughly 4,000 colleagues around the world, including our Reservation Centre teams.

Your day to day

As Head of IT Product - Point of Sales (POS) Systems you will develop, direct, and maintain IHG’s global POS products and technology platforms. You will be key in leading the strategy to deliver new quality products to support Operations and Customer Experience teams. The Head of IT Product Management will also prioritize and activate the roadmap, ultimately managing the end-to-end product lifecycle from ideation to launch to adoption to optimization in an agile methodology, pivoting as needed in response to stakeholder and customer needs.

In this role, you will partner closely with Global Product & Technology counterparts and external partners while also leading a team of 3 who organize and direct a technical and professional staff as well as large indirect teams who are responsible for creating and implementing the products. This role coordinates among business stakeholders, software developers, technical engineers, designers, data analysts, and other functional subject matter experts to create a comprehensive and holistic roadmap that address both short term and long-term needs. They guide in-depth business reviews, communicate and present across all levels of the organization and support cross-functional product teams.

What we need from you

• Bachelor’s degree or Masters degree in Hotel Management, Computer Science/MIS/IT, Business Administration or Industrial Engineering or equivalent combination of education and work related experience.

• 10+ years progressive work-related experience with proficiency in multiple disciplines/technologies/processes related to the position including hotel operating systems, specifically Point of Sale solutions.

• Demonstrated experience working with multiple cultures and managing hotels/vendors/Owners/guests across different countries within hospitality or related industry.

• Strong architectural foundation and systems level knowledge with a demonstrated understanding of Point of Sale platforms and other hotel-based/guest-based systems.

• Experience in engaging cross functional working partnerships in a global organization.

• Strong influencing/consensus building and analytical skills.

• Strong leadership, team building, interpersonal and communication skills.

What we offer you

At IHG we give our colleagues greater flexibility and balance – working in a hybrid way, blending remote and office working. Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely. Every role is different, and colleagues work with their team and their leader to determine how and when they collaborate in person. We like to believe we offer a unique culture where you have room to be yourself.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.