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Job Information
Sedgwick Operational Delivery Lead in United Kingdom
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Operational Delivery Lead
Are you passionate about delivering an excellent service and want a new challenge?
Do you have great attention to detai l ?
Would you enjoy being part of a bustling, supportive team which can provide great long term career opportunities?
Is flexibl e work/life balance important to you?
Would long-term career growth in a IBUK recognised '2024 Top UK Insurance Employer ' spark your interest?
If you’ve answered yes, then a role in Domestic Adjustin g could be the opportunity you have been waiting for!
Wherever you are in your management career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including :
Competitive salary depending on skills, experience and qualifications
Truly flexible working, a mix of office and home
Pension Scheme
Annual leave allowance of 25 days + public holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
The Role:
This role will involve contributing to the success and development of business relationships by working closely with operational teams to oversee and ensure client requirements are met. You will also support operations in achieving overall business unit goals.
Key outcomes for this role
Representing the voice of the client within Sedgwick operational teams, ensuring the client philosophies, protocols, priorities, and goals are successfully implemented and followed to deliver a first-class service and customer experience
Contribution towards the development of the client operational proposition in line with changing market, services and needs.
Facilitating and resolving general day to day client queries and issues, often taking escalations forward with your operations teams to drive improvement
Ability to identify and implement process improvements, to remove waste in process, and scope creep together with potential fee impact (WIP tracking, financials, barriers to settle)
Seek to resolve problems and remove blockers that prevent the team from delivering customer service excellence
Facilitating, contributing, and supporting client audit queries, processes and dealing with client subject access requests
Liaising with and supporting the client delivery team with operational requirements
Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.
You’ll fit into this role if you
Have strong technical claims knowledge, Cert CILA/Cert CII qualified.
Experience in applying client policies, philosophies, and processes.
A passion for the delivery of first-class customer service.
Maintains and enhances own personal and professional development, using experience to support and develop others
Key competencies you’ll need
Customer-centric
Goal-orientated
Digital innovator
Decision-maker and problem-solver
Highly effective communicator
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
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