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Job description

Responsibilities

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservations Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate guests needs to make our guests feel right at home before they arrive.

Every day is different, but you’ll mostly be:

· Maintaining accurate and concise records of Reservations

· Assisting with inquiries and bookings in a timely manner

· Liase with key departments to implement operations plans and meet revenue targets in line with department goals

· Taking, managing, and receiving payments for guest bookings

· Acknowledging IHG Rewards Club members and returning guests in person or over the phone

· Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Requirements

· At least 1 year work experience in Reservations

· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

· Literate and tech-savvy - you’ll need a good grasp of basic maths, computer skills and strong communication skills

· Sales focused communication

· Drive for results and excelling organisational skills to manage tight deadlines

· Fluent Hungarian and English language knowledge

Nice-to-have

· Other foreign language skill

· OPERA/Concerto system knowledge

What we offer

· Stable, international background

· Professional team

· Modern, luxury lifestyle environment

· Full time, long and indefinite term legal employment

· 13th month salary

· Free canteen dishes, coffee, fruits and water

· Accommodation and food & beverage discounts in every IHG Group Hotels

Company Info

Welcome to the fascinating world of Kimpton BEM Budapest!

Our mission is to make our guests' stay with us memorable through genuine human connections. This philosophy permeates everything we do every day, and that's why you'll love your time at the hotel. Our colleagues go the extra mile to create highly personalised experiences between each other and our guests.

Our aim is to deliver the true Kimpton experience, full of warmth, joy and a touch of playfulness.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.