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We like to lead from the front. So, we’re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll champion our ‘one team’ approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. In addition, provides supportive functional assistance to all departments.

A little taste of your day-to-day:

Every day is different at IHG, but you’ll mostly be:

• Leading the way – managing guest experiences, team performance and hotel operations

• Prioritizing workload and ensuring your team deliver authentic, memorable experiences and Reports directly to and

communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Developing your team’s skills to drive results that positively impact on hotel performance

• Having authentic conversations with guests to resolve issues, queries or concerns

• Ensures VIPs and priority club guests receive special attention.

• Being first point of contact for any critical emergency situations

• Inspects front of house and back of house regularly for cleanliness.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Analyses the rate variance report to ensure rooms revenue control.

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

People

Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:

• Plan for future staffing needs and recruit in line with company guidelines.

• Prepare detailed induction programs for new staff.

• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and * oversee them

implementation.

• Ensure training needs analysis of your departmental staff is carried out and training programs are designed and implemented

to meet needs.

• Actively work at developing your staff and identify high potentials.

• Maintain training records for all direct reports and ensure they do the same for their staff.

• Conduct probation and formal performance appraisal in line with company guidelines

• Coach, counsel and discipline staff, providing constructive feedback to enhance performance

• Approve leave requests after considering peaks and troughs in the business.

• Regularly communicate with staff to maintain good relations.

What We need from you:

• Minimum Diploma or equivalent / Bachelor’s degree preferred / higher education qualification / equivalent in Hotel

administration.

• 2 years’ front desk/guest service leader experience

• Must be fluent in spoken and written English, other languages may be preferred

• Basic mathematics skills

• Excellent communication, problem solving, reasoning and motivational skills

• Long periods of standing in the front desk areas and occasional lifting of heavy items

• Working knowledge of hotel property management systems like Opera beneficial

• Willingness to work evenings and weekends

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.