Job Information
Hyatt Housekeeping Team Leader in Jordan
Description:
*Administration
o Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
o Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
o Raises job order to Engineering department for repair and maintenance work.
Customer Service
o Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
o Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
o Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
o Maintains positive guest and colleague interactions with good working relationships.
Operational
o Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
o Assigns duties and responsibilities to Housekeeping Attendants.
o Conducts checks on works done by Housekeeping Attendants.
o Reports adverse guest comments.
o Reports lost and damaged items.
o Reports and follows-up on repair and maintenance work.
o Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
o Conducts checks on works carried out by Contractors.
o Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
o Ensures function rooms and toilets are clean before commencement of function.
o Plans and schedules periodic works such as, carpet shampooing, and high dusting.
o Ensures scheduled periodic works are carried out.
o Liaises closely with Florists regarding floral arrangement in the hotel.
o Performs pre-setup for V.I.P. arrivals.
o Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
o Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Page 4 of 4
HYATT REGENCY JOB DESCRIPTION
Personnel
o Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
o Provides feedback to Assistant Manager – Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
o Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
o Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
o Encourages Housekeeping Attendants to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
o Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
o Ensures Attendants follow all hotel, company and local rules, policies and regulations
Qualifications:
Administration
o Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
o Logs daily events in Supervisor’s Logbook and follow-up on information reported by the other Supervisors daily.
o Raises job order to Engineering department for repair and maintenance work.
Customer Service
o Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.
o Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
o Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.
o Maintains positive guest and colleague interactions with good working relationships.
Operational
o Works with the Assistant Manager - Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
o Assigns duties and responsibilities to Housekeeping Attendants.
o Conducts checks on works done by Housekeeping Attendants.
o Reports adverse guest comments.
o Reports lost and damaged items.
o Reports and follows-up on repair and maintenance work.
o Conducts checks on Public Areas, F&B outlets, offices, toilets and car park.
o Conducts checks on works carried out by Contractors.
o Coordinates and inspects with Contractor’s Supervisor on work carried out by Contractors.
o Ensures function rooms and toilets are clean before commencement of function.
o Plans and schedules periodic works such as, carpet shampooing, and high dusting.
o Ensures scheduled periodic works are carried out.
o Liaises closely with Florists regarding floral arrangement in the hotel.
o Performs pre-setup for V.I.P. arrivals.
o Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
o Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
o Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Page 4 of 4
HYATT REGENCY JOB DESCRIPTION
Personnel
o Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
o Provides feedback to Assistant Manager – Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
o Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
o Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
o Encourages Housekeeping Attendants to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
o Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
o Ensures Attendants follow all hotel, company and local rules, policies and regulations
Primary Location: Jordan
Organization: Hyatt Regency Aqaba Ayla
Job Level: Full-time
Job: Housekeeping/Laundry
Req ID: JOR000192
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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