Enable America Jobs

RTS, JP

Location:

JP

Job ID: 53475

Category: Customer Support & Advocacy

Stratasys is a world leader in 3D printing!

Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world’s leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

3D printing is an industry around innovation and creativity. Stratasys run innovative marketing and thought-leadership programs with our distribution partners. We are expanding our footprint in Japan and are looking for the right candidate who shares our passion in this fast-growing market.

The Regional Technical Specialist (RTS) represents the highest level of technical product expertise for Stratasys' Technology in the APAC region. Reporting to the Senior Manager Customer Success, this position will provide advanced technical assistance to customers, distributors and field engineers by telephone and e-mail, and, follow through and resolve escalated problem to the end. He/She will have overall responsibility to manage and improve service quality in the APAC region to achieve high customer satisfaction.

The position is based in Tokyo, Japan and may require to travel to other countries in APAC as needed.

What you will be doing:

• Work with the team of RTS in the APAC region and provide Remote Technical and Application

• Support to Resellers & Distributions personnel on 3D printers, and provide as needed On-site

• Support, Fixes and Trainings as needed including periodically visits according to CS plan of activity (local and overseas)

• Take ownership and handle Escalated issues on a timely manner until solution is provided.

• Communicate promptly Escalations to the Customer Success team in Headquarters

• Follow up with distributors on New Products related information (e.g., new items, tips, spare parts)

• Lead Customer Success Regional involvement in all aspect of Beta phase and Product Launch of 3D printing solutions

• Conduct Engineer-training sessions both on Hardware, Software and Applications

• Provide Technical Status Report on Region to Headquarters CS team and CS Managers

• Participate on Special Projects and Company initiatives as needed

Must have for this role:

• Technical or Engineering degree with minimum 5 years' experiences in Field Service and Second line Support in a Technical capacity

• Good Technical understanding of multidisciplinary equipment - Mechanics, Electronics and Fluid systems combined with Software, Networking and Computer

Nice to have:

• Good verbal and written language skills in English

• Having knowledge or experience on Stratasys technologies and products will be an advantage

• Superior interdisciplinary communication and listening skills to interface with internal and external customers

• Ability to organize and prioritize workload and may work as needed on flexible hours

• Ability to adapt to a fast changing environment and multitask

• Ability to focus on Customer Satisfaction as the end result of decision

• Good Analytical and Reporting skills

• Ability to effectively convey knowledge to others

• Eager to learn to be a constant "source" of information & know-how

• Team player, but self-motivated and able to work independently

• Regional experience a plus

What​ ​you​ ​will​ ​be​ ​part​ ​of:

• Company Overview - https://www.stratasys.com/en/about-us/history/

• Our Culture and Values - https://www.stratasys.com/en/about-us/culture/

• Our Sustainability “3D Printing a Better Tomorrow” - https://www.stratasys.com/en/about-us/sustainability/

• Our Locations - https://www.stratasys.com/en/contact-us/office-locations/

• Check out our Video - https://www.youtube.com/watch?v=6wmDfmt2bNI