Job Information
Liberty Latin America Senior Digital Workplace Engineer in Panama
What's The Role
The Senior Digital Workplace Engineer reporting to the IT Digital Workplace Supervisor, is an individual contributor responsible for focus is on Microsoft technologies and implementations in enterprise environments, communication and collaboration systems, and workplace services including desktop solutions, collaboration technologies, upgrades, migrations and evergreen scenarios and enablement of secure remote working environments.
What You'll Do
Deep understanding and experience in Microsoft 365 environments including implementation of Exchange, OneDrive for Business, Teams, and SharePoint
Deep understanding and experience in Active Directory / Azure Active Directory.
Strong experience working with automation tools such as PowerShell, and various scripting tools.
Solid understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
Delivery of successful O365 Tenant to Tenant migrations.
Deep understanding migration tools from Sharegate and BitTitan experience a plus
Strong understanding of cloud computing technologies, emerging trends and related technology
Able to articulate pros & cons of design/architecture decision across a wide spectrum of factors - e.g., latency, storage, startup/shutdown, network, end user experience, etc.
Knowledge of IT Security and compliance.
Knowledge of Networking fundamentals.
Knowledge of Active Directory
Knowledge of Device Deployment
Provide guidance and recommendations for the definition of targets
Contribute to the digital workplace strategy, roadmap and technical definition
Understand and identify problems, analysing and helping to identify the appropriate solution
Collate data and provide basic reporting, build your knowledge base, document cases and conduct retrospectives to learn from incidents
Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills
Strong written and verbal communication skills, ability to form strong business relationships across all functions
Solid business planning experience, demonstrating a track record of success as a business leader and have the ability to collaborate with various departments to achieve mutual success
Timeliness in all actions with quality consciousness towards services received and provided
Extensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment.
Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor management
Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
Significant negotiation skills, both commercially and complex delivery disciplines
Demonstrates strong ability to work under pressure with multiple competing priorities.
Strong ability to work logically through a fault timeline.
Strong ability to create and maintain process adherence
Demonstrates the ability to relate technical faults to financial and customer impact both for them but also to articulate in a meaningful way for the teams.
Deep understanding of ITIL framework and processes.
What Do You Need
Graduate level (Bachelors or higher) degree in an Information Technology or related field.
Significant technical job experience (5-10 yrs plus)
At least one Microsoft certification is required.
ITIL 4 Foundation
What Do You Need
Graduate level (Bachelors or higher) degree in an Information Technology or related field.
Significant technical job experience (5-10 yrs plus)
At least one Microsoft certification is required.
ITIL 4 Foundation
What You'll Do
Deep understanding and experience in Microsoft 365 environments including implementation of Exchange, OneDrive for Business, Teams, and SharePoint
Deep understanding and experience in Active Directory / Azure Active Directory.
Strong experience working with automation tools such as PowerShell, and various scripting tools.
Solid understanding of Active Directory (group policy management, Sites and Services, Users and Groups)
Delivery of successful O365 Tenant to Tenant migrations.
Deep understanding migration tools from Sharegate and BitTitan experience a plus
Strong understanding of cloud computing technologies, emerging trends and related technology
Able to articulate pros & cons of design/architecture decision across a wide spectrum of factors - e.g., latency, storage, startup/shutdown, network, end user experience, etc.
Knowledge of IT Security and compliance.
Knowledge of Networking fundamentals.
Knowledge of Active Directory
Knowledge of Device Deployment
Provide guidance and recommendations for the definition of targets
Contribute to the digital workplace strategy, roadmap and technical definition
Understand and identify problems, analysing and helping to identify the appropriate solution
Collate data and provide basic reporting, build your knowledge base, document cases and conduct retrospectives to learn from incidents
Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills
Strong written and verbal communication skills, ability to form strong business relationships across all functions
Solid business planning experience, demonstrating a track record of success as a business leader and have the ability to collaborate with various departments to achieve mutual success
Timeliness in all actions with quality consciousness towards services received and provided
Extensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment.
Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor management
Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
Significant negotiation skills, both commercially and complex delivery disciplines
Demonstrates strong ability to work under pressure with multiple competing priorities.
Strong ability to work logically through a fault timeline.
Strong ability to create and maintain process adherence
Demonstrates the ability to relate technical faults to financial and customer impact both for them but also to articulate in a meaningful way for the teams.
Deep understanding of ITIL framework and processes.