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Description - External

At TTEC, we’re all about the Human Experience. Elevated. As a Global Employee Engagement Analyst, you’ll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking for an opportunity to impact the employee experience within a global organization? In this role, you’ll guide initiatives to support nurturing company pride, recognition and engagement by driving our employee listening strategy. Bring your positive energy to this role as you’re the ultimate brand ambassador leading this effort to help foster a culture of pride through your strategic initiatives.

During a Typical Day, You’ll

· Participate in end-to-end survey execution, working closely with cross functional teams.

· Work closely with third-party vendors, including software providers and consultants, to implement new solutions.

· Demonstrate survey platform functionalities to business users.

· Streamline complex ideas and business strategies into relevant, approachable, and engaging messages tailored to the audience.

· Manage multiple projects with competing deadlines.

· Develop internal communications to promote upcoming survey milestones and other initiatives.

· Work with team members on special events, program launches, and new initiatives.

· You'll report to the Manager of Global Employee Engagement and contribute to the success of the employee experience for a global organization.

What Skills and Attributes you need:

· Collaborative, team player who can gather, understand and disseminate information with the audience in mind.

· Highly organized and able to handle multiple priorities at any given point with competing deadlines.

· Creative and innovative thinker; ability to approach opportunities and issues and generate ideas that inspire new directions and exciting outcomes.

· Strong business acumen; integrates and balances priorities, work activities, and resources for the benefit of multiple key stakeholders.

· Strategic thinker; processes information through a strategic lens with the ability to recognize connections between project objectives and those of the broader organization

· Comfortable with complexity, ambiguity, and change.

· Trustworthy with strong business integrity and ability to hold sensitive information in confidence.

What You Bring to the Role

· An undergraduate degree

· Knowledge of project management techniques

· Working knowledge of Microsoft Office applications including Word, Excel and PowerPoint

· Experience with data analyses and basic understanding of statistics

· Fluent English to interact with all countries.

What You Can Expect

· Dedication to your career growth and professional development

· Actively diverse and inclusive culture

· Community-minded organization committed to giving back

· Global team of curious lifelong learners guided by our company values

· And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Title: Employee Engagement Analyst

Location: PH-National Capital-Mandaluyong, Metro Manila

Requisition ID: 03UFZ

Other Locations: Philippines