Job Information
Lenovo EMEA SSG Presales Support Specialist in Slovakia
EMEA SSG Presales Support Specialist General Information Req # WD00064154 Career area: Services Country/Region: Slovakia State: Bratislavský kraj City: Bratislava Date: Monday, May 13, 2024 Working time: Full-time Additional Locations : * Slovakia Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub . Description and Requirements Lenovo Services Sales team is looking for a EMEA SSG Presales Support Specialist - in this role you will become an expert on Lenovo warranty services capabilities and you will serve as a go-to person for the country sales teams in all EMEA for any capability, availability, pricing, compatibility and similar questions. R esponsibilities: Creating custom solution for new Warranty Services (creating custom Part numbers) Actively consulting and providing offers of Lenovo Services products to customers/partners (providing information of warranties - consulting what is the best choice) Providing custom solution for warranty services, preparing report by facilitating appropriate services and created offers to buyers regarding products. (Creating report from serial numbers/customer’s ID provided and offer possibilities for further upgrades including pricing) Tracking and categorizing customer communications & order life cycle (checking custom Part numbers and if they were sold) Proactively supporting customers by spotting trends and predicting customer needs Providing information about availability of services worldwide Cooperating with external/internal supplier to deliver best product to the customers Cooperating with other teams to provide info of new services, giving information/approval to registration team to process purchased warranties Responsibility for tracking and communication of Accidental Damage Insurance sales, cost, reimbursement Support for regular reviews with insurance company Requirements: 5+ years of experience in sales/sales-like environment, ideally within an IT corporate Fluent English (written, verbal, interpersonal), any additional language is a plus Excellent communication & collaboration skills Highly organized and effective , able to demonstrate an ability to priorities workloads, and personal time management A good working knowledge of MS Office, especially MS Excel Team player attitude Base gross monthly salary starts from 2.450 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings. What Lenovo can offer you: 3 sick days per year Additional vacation days 100% sick leave compensation up to 2 months per year A broad selection of soft and hard skills trainings and individual mentoring 1:1 contribution to the Third Pillar Pension System Home office flexibility upon team agreement You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers’ stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations : * Slovakia * Slovakia