Job Information
St. George's University Academic Enrollment and Compliance Specialist in United States
Academic Enrollment and Compliance Specialist
The Academic Enrollment and Compliance Specialist provides critical administrative and student support. The Academic Enrollment and Compliance Specialist is responsible for helping to ensure that student records are tracked and maintained according to University policy. This position is part of the Academic Enrollment and Compliance team to ensure that all student statuses and credentials are entered, updated, maintained, and reported in compliance with University and the US Department of Education (DOE) regulations across all University programs. In addition to staff within the Office of the University Registrar, this position will work closely with Financial Aid, Clinical Education Operations and Compliance. This position reports to the Associate Registrar, Academic Enrollment and Compliance.
Essential Functions
Create an effective and efficient student-centered, service orientated atmosphere and provide excellent customer service. This includes, but not limited to, answering the telephone promptly; responding to emails; and processing changes to student academic records accurately and timely. Ensures compliance with academic, regulatory requirements, including adherence to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism.
Works with the Office of Clinical Education Operations to contact students who need updated clinical rotation schedules as it relates to academic enrollment.
As part as of the Academic Enrollment and Compliance team contacts students regarding administrative withdrawal and sends administrative withdrawal correspondence to students who are out of compliance (i.e., have not provided sufficient updates to their clinical rotation schedules). This includes processing administrative withdrawals in Banner.
Validates all enrollment changes to ensure they are recorded accurately, in a timely fashion, and in accordance with University policy by all registrar staff in all schools.
Analyzes workflow processes, evaluates potential compliance risks, and brings to the attention of the Associate Registrar and University Registrar. Recommend solutions and mitigation strategies.
Monitors, updates, and processes Leave of Absence (LOA) and Withdrawals (W) for all schools/programs and ensures students are contacted who are scheduled to return to the university.
Processes all enrollment verifications students.
Provides accurate data entry, data processing and data maintenance using Banner.
Processes enrollment certifications and other academically related documents and associated fees, while adhering to The Family Educational Rights and Privacy Act (FERPA) regulations.
Processes requests in the Change of Enrollment email box and ensures all requests in the Change of Enrollment System are assigned.
Works with institutional stakeholders to ensure the team receives correct enrollment information to ensure student statuses are processed both timely and correctly.
Works with others in the Office of the University Registrar to resolve issues raised by student and faculty and serves as a resource for other institutional stakeholders.
Other duties as assigned by the Associate Registrar, Academic Enrollment and Compliance and/or University Registrar
Essential Knowledge, Skills & Abilities
Excellent interpersonal, organizational and communication skills.
Ability to work with a diverse population.
Commitment to teamwork.
Ability to collaborate effectively with university departments and cross-functional teams.
Strong computer skills.
Excellent organizational, analytical, and administrative skills are essential along with the ability to effectively communicate to various constituencies.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and the ability to learn new software programs.
Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures.
Exceptional customer service skills and ability to advise and counsel students
Ability to maintain a high level of accuracy and attention to detail
Ability to handle complex and highly sensitive materials and to foster a culture of confidentiality throughout the office
Excellent oral and written English communication skills; including active listening skills
Qualifications
Bachelor's degree and 2-3 years of experience in a student services office with an in-depth understanding of student records administration. An equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved may be considered.
Experience interpreting complex laws, regulations, and policies and implementing processes to maintain compliance. Commitment to achieving and maintaining compliance, especially Federal Title IV Financial Aid.
Demonstrated knowledge and understanding of student information systems. Experience with Banner preferred.
Understanding of FERPA and knowledge of privacy and confidentiality rules as they relate to student information.
Advanced skills in MS Word, Access, Excel, and PowerPoint.
Experience with student information systems (Banner) or similar databases.
Work Environment/Physical Demands
This job is performed at a workstation in a positive, creative and collaborative environment that may sometimes become quite noisy.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets.
The ability to maintain good concentration while dealing with interruptions.
Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
Location: Remote.
Ability to work evening hours and occasional weekends as needed.
Travel as needed.
The anticipated salary range for Academic Enrollment and Compliance Specialist is $41,950 to $49,350. The final salary offered may vary and will be determined based on factors such as the job-related knowledge, skills, experience, and education of the successful candidate. This information is provided per NYS local law.
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.