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Academic Program Associate - Dental Hygiene

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Academic Program Associate - Dental Hygiene

Salary

$13.00 - $14.00 Hourly

Location

Montgomery, WV

Job Type

Classified Staff

Job Number

307

Division

Academic Affairs

Opening Date

03/20/2024

Description

Provide administrative support for dental hygiene patient care clinic and dental hygiene department chair and faculty. Assignments are planned and carried out using self-initiative. Please see below for more specific examples of duties

Summary: Benefits-eligible, classified staff position that works a full-time week for 10 months of the year (position typically runs August through May with the months of June and July off duty). The minimum salary is $13-$14 per hour--directly relevant experience and education will factor into the actual salary offer.

Examples of Duties

PATIENT CARE COORDINATOR:

• Coordinates and schedules patient appointments in EagleSoft

• Generates individualized student and faculty schedules for clinic assignments in Eaglesoft

• Manages all telephone and email correspondence regarding patient care clinic appointments and services

• Manages conflicts for student and patient scheduling and communication disputes

• Troubleshoots issues related to balancing patient scheduling needs and student requirements for graduation

• Educates patients who call the clinic on services performed and those not offered in the clinic

• Informs patients of HIPAA regulations regarding their protected health information

• Diplomatically enforces policies while balancing demanding patients who may not understand institutional, state or federal policies related to their health care

PATIENT/STUDENT RECORDS:

• Processes all radiograph duplication requests; dentist approval, records release forms

• Collects and scans all HIPAA and Patient Rights forms into EagleSoft patient files Assumes responsibility for all Dental Hygiene patient records and files ensuring HIPAA compliance and security Updates FERPA forms each semester for all dental hygiene students

• Assumes responsibility for security of student records including academic and health information covered by FERPA and HIPAA

FACULTY SUPPORT:

• Composes correspondence letters and reports for faculty requiring judgment as to sentence structure, punctuation and clarity of content

• Types complex memos, letters, tests, correspondence, charts, graphs and reports using

• Microsoft office programs and Adobe Arranges and schedules meetings

DOCUMENT/INFORMATION MANAGEMENT:

• Produces and assists in developing the Dental Hygiene Policies and Procedures Manual throughout each semester using Adobe Software

• Updates student information and forms in TalEval clinic evaluation software and maintains patient recall database via TalEval clinic evaluation software

• Utilizes Banner for student information and registering students as well as dental hygiene department budget reconciliation. Collects and tabulates outcome assessment data throughout each semester including faculty like/wish surveys, graduate surveys, employer surveys, patient satisfaction surveys and chart audits

• Produces Dental Hygiene accreditation documents for submission to the American Dental Association Commission on Dental Accreditation

• Processes invoices for payment; Handles mail distribution and bulk mailing

• Maintains alumni database using Excel, fields questions regarding licensure and documentation for licensure application in other states

• Coordinates job postings and continuing education inquiries

PROSPECTIVE STUDENTS/ADMISSIONS:

• Accepts and directs all telephone and email correspondence regarding prospective student inquiries

• Revises, updates, and mails recruitment materials to prospective students, employers and schools

• Works with Admissions office to collect Dental Hygiene applicant information compiling data for admission committee decisions. Consults with marketing department for DH marketing materials and brochures

PUBLIC RELATIONS:

• Communicates with off campus enrichment site coordinators at local and state agencies regarding student scheduling Manages Dental Hygiene Facebook page

• Promotes public relations with clinic patients, prospective students, practicing dentists and dental hygienists, alumni, industry representatives and advisory committee members

• Serves as the primary point of contact for clinic public relations employing professionalism, conflict management and diplomatic skills in managing all correspondence whether oral, written, or electronic

BOOKKEEPING:

• Reconciles department budgets internally including state allocation, Perkins, Dental Hygiene Continuing Education and Dental Hygiene foundation accounts

• Responsible for separate account management systems maintenance, outside the institutional systems, to assure programmatic and institutional accountability and appropriate expenditure of funds

EVENT MANAGEMENT - CE COURSE/BOARDS:

• Coordinates Dental Hygiene CE courses including scheduling, hospitality and participant registrations and budget maintenance

• Multiple levels of correspondence with dentists, dental hygienists and vendors to ensure attendance and operation of courses Coordinates Dental Hygiene board examiner hospitality and meeting arrangements

• Other duties as assigned

Qualifications

• Education at the Associate Degree level is required

• Experience with responsibility for confidential information such as HIPAA and FERPA

• Demonstrated experience in computer software applications such as EagleSoft, TalEval, Adobe, Microsoft Office Demonstrated management of multiple responsibilities and time management. Prefer experience in academic department support in addition to patient care clinic operation

• Demonstrated people skills in professional environments including conflict resolution, troubleshooting and diplomatic balancing of institutional, state and federal policies with student grade requirements and patient care needs

• Experience in communicating with others in oral and written forms

Additional Information

BridgeValley will not accept incomplete applications. Please fill out the application completely, even though the resume may include the same information.

Employment is subject to satisfactory results on background check.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor candidates requiring a visa.

BridgeValley Community and Technical College promotes student success, prepares a skilled workforce, and builds tomorrow's leaders by providing access to quality education.

BridgeValley is an equal employment opportunity employer and affirmative action institution that does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status in its employment, programs, activities.

Please contact the Human Resources office at 304-205-6606 if you need assistance or reasonable accommodation in the hiring process.

Agency

BridgeValley CTC

Address

2001 Union Carbide Drive South Charleston, West Virginia, 25303

Phone

304-205-6606

Website

http://www.BridgeValley.edu/jobs