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Associate Digital Account Manager

Company: MMIT

Location: Remote, United States

Date Posted: Jun 28, 2024

Job ID: R-356

Description

About Skipta

Skipta is the leading social network of online medical communities for verified US healthcare professionals to consult and exchange information within a private and secure platform. Skipta cultivates a community environment of collaboration, integrity, and accountability. Skipta uses their engaged HCP communities to drive engagement for pharmaceutical brands. Skipta offers targeted marketing and advertising opportunities for pharmaceutical brands to drive highly actionable HCP awareness and engagement in a clinically appropriate fashion to engaged specialties.

The Role:

The Associate Digital Account Manager will report to the Director of Client Solutions, working collaboratively and cross-functionally with Sales, Client Operations, Content & Engagement, Analytics, Technology, and members of the Leadership team. This individual will serve as a subject matter expert internally and externally for client programs.

The Associate Digital Account Manager should have strong interpersonal and client-facing skills, excellent writing and editing skills in English, exceptional communication skills, and a general understanding of the pharmaceutical marketing landscape.

This role is 100% remote with minimal travel for client meetings and quarterly company meetings. An East Coast location is preferred, but not required.

Responsibilities:

• Manage custom digital programs independently, including technical and operational aspects of such programs, with a focus on superior customer service

• Work closely with senior team members to learn and improve client programs and performance

• Responsible for generating stand-alone copy or text to complement visual concepts created by the client’s creative team

• Evaluates programs with a strategic lens and identifies areas for improvement; works cross-functionality to optimize program performance and enhances client interactions with precise campaign strategy

• Consolidates program learnings and creates recommendations to share with Director & Sales

• Serves as the SME on matters of campaign execution and educates partners on company services, customizable offerings and effective med/legal/regulatory (MLR) approval strategies that align with brand objectives

• Assists the Director of Client Solutions in creating strategies for increased client retention

• Demonstrates leadership qualities daily and is actively engaged with the team; maintains a positive attitude when faced with challenges and is solution-focused

• And other duties as assigned

Preferred Qualifications:

• Bachelors’ degree

• 1+ years’ experience working in a client facing role with a proven track record of success managing multi-faced programs

• Digital & Pharmaceutical industry knowledge is preferred

• Excellent writing and editing skills in English, with knowledge of American Medical Association editorial guidelines

• A passion for writing and the willingness to learn from other creative professionals

• Self-starter with the ability to understand and set priorities, manage multiple tasks simultaneously, and design work plans to track progress, resolve issues, and efficiently and effectively see tasks to completion

• Medical Legal Review (MLR) submission experience preferred

• Excellent verbal communication skills

• Experience with online marketing and marketing analytics

• Results-driven, able to self-direct and work independently in a virtual work environment

• Flexible and able to easily adapt to rapidly changing priorities and responsibilities

• Ability to facilitate communication across lines of business within an organization

• Must possess strong organizational, analytical, interpersonal, and leadership skills

The Guiding Principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits:

• Medical and prescription drug benefits

• Health savings accounts or flexible spending accounts

• Dental plans and vision benefits

• Basic life and AD&D Benefits

• 401k retirement plan

• Short- and Long-Term Disability

• Maternity leave

• Paid parental leave

• Paid Time Off

The expected base salary for this position ranges from $55,000 to $60,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behavior and our business requirements. Norstella operates a zero-tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.