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BUSINESS DEVELOPMENT OFFICER

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Business Development Officer (BDO) role is to drive incremental year over year originations while protecting the existing business. The BDO proactively engages with branch managers, assistant branch managers, Sales & Service Representative by visiting the Puerto Rico branch network and/or contacting them through different channels. The BDO is also responsible for tracking, develop tactics and identify areas of opportunity in different acquisition channels (online, call center, etc.).

Anticipating their needs and propose different tactics to generate pipeline, increase bookings, while assuring FirstBank service levels and standards. The BDO must demonstrate a high level of engagement with the different acquisition channels and internal teams as well a strong sense of urgency and execution.

What You’ll Need to Succeed

• Drives / coordinates with Branches and Firstline Solutions Centers the review / implementation of staff developmental programs and trainings gears towards achieving sales results (i.e. product knowledge, disbursement requirements, sales prospecting, quality control, etc.) as it relates to unsecured consumer lending.

  • Responsible for the origination budget of the Unsecured Consumer Lending business segment. As such, develops actions plans towards achieving objectives, managing implementation of strategies and tactics and gauging its progress

  • Engage with FirstBank sales force to build relationships while achieving annual sales growth

  • Work proactively to minimize portfolio attrition (customers and balances)

  • Impact profitability through strategic and tactical decisions that drives new business results.

  • Responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered

  • Working collaboratively with Marketing, Compliance or relevant bank areas to create and development all product and service acquisition collateral materials to be used in the appropriate/different channels.

  • Engages in regular planning to determine areas of focus & project accurate full year forecasts to all relevant Bank groups

  • Execute acquisition tactics, activities and processes, as defined by the consumer lending group.

  • Develops and runs special projects requested by management.

  • Prepares and provides presentations to management of matters

  What You’ll Need

• A bachelor’s degree is required, in Business Administration prefer and five (5) years’ experience in sales, business development management and leadership. Knowledge of products and services of the bank and the industry’s market. Available to work holiday days, weekends and flexible schedule. Availability to travel

  • The competencies detailed below are the behaviors to be exhibited by the incumbent while performing his/her duties as relates to our corporate values, culture and philosophy.

    Planning/Organizing - Prioritizes and plans work activities. Initiative - Undertakes self-development activities. Customer service oriented. Ability to prepare and to analyze reports.

    Outstanding presentation skills.

    Capacity to analyze data and to present alternatives.

    Computer literate in Microsoft Office tools.

    Excellent written and oral communication skills in both English and Spanish.

    Problem solving and negotiation selling and marketing techniques and establishing priorities, goal oriented and able to work under pressure.

  First Bank Puerto Rico is a proud to be an Equal Employment Opportunity Employer and takes affirmative action to employ Women, Protected Veterans, People with Disabilities and Minorities regardless of gender identity, sexual orientation, and any other legally protected status.