Enable America Jobs

Dealership:L0238 Driveway Finance Corporation

Driveway Finance Corporation

The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

Location: on site

Comp: $21.00hr ($22.00 Bilingual)

Schedule: Monday - Friday; 10am-7pm

Start Date: August 21, 2024

Responsibilities

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

• Process, follow up, and resolve inbound collection and customer service telephone inquiries

• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations

• Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes

• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered

• Meet or exceed established call volume and account action requirements

• Other duties as assigned

Skills and Qualifications

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws

• Previous collections experience preferred

• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift

• Strong attention to detail

• Sense of urgency

• Excellent communication

• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

  High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!