Job Information
WellSense Community Health Worker SCO in United States
Community Health Worker SCO
WellSense Health Plan is a nonprofit health insurance company serving members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded 25 years ago as Boston Medical Center HealthNet Plan, we provide plans and services that work for our members, no matter their circumstances.
Apply now (https://jobs.silkroad.com/BMCHP/Careers/Apply/MultiForm/294303)
It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.
The Community Health Worker (CHW) performs telephonic and in-person outreach to assist identified populations and provides coordination of community resources. Identifies, facilitates, coordinates and advocates for residents /member access to services that enhance healthcare access and delivery by assisting in the coordination of safety net services that provide for basic needs such as education, housing, healthcare, legal, transportation and counseling assistance.
Our Investment in You:
Full-time remote work
Competitive salaries
Excellent benefits
Key Functions/Responsibilities:
Assesses member needs by conducting interviews and structured assessments using Motivational Interviewing techniques to engage residents/members and determine non-clinical and social needs.
Collects data to assist members in better health management.
Educates residents/members by providing information on how to obtain resources, basic health information. Provides education classes in person and via zoom that support healthy lifestyles.
Assists members in the completion of applications for community resources such as food stamps, housing, utilities, vocational opportunities, etc.
Maintains current knowledge of community resources for referral and linkage to meet residents/members’ needsChampions, coaches, and trains residents/members in collaboration with other Wellsense clinical staff
Facilitates residents/member communication with external partners such as state agencies, community based organizations, clinical vendors, and primary care and specialty practices.
Schedules primary care provider appointments for residents/members, where able; and assists members in scheduling appointments.
Individualizes communication style with members to accommodate language and cultural barriers
Adheres to departmental/organizational policies and procedures and maintains HIPPA standards and confidentiality of protected health information.
Educates residents/members on the importance of completing preventative care services assists members in accessing appointments for these services.
Other duties as assigned
Supervision Exercised:
· n/a
Supervision Received:
- Weekly and on-going from Manager of Care Management
Qualifications:
Education Required:
Associate’s degree in Healthcare related field or equivalent combination of education and relevant work experience.
Completion of Community Health Worker training program/certification program or equivalent work experience.
Experience Required:
- At least 2 years of experience as a Community Health Worker or in a similar position in health care environment.
Preferred/Desirable:
Knowledge and experience in preventative care guidelines.
Experience with care coordination or case/care management.
Prior customer service experience.
Bilingual skills
Intermediate Microsoft Office skills
Certification or Conditions of Employment:
Pre-employment background check
Certified Community Health Worker or equivalent preferred
Ability to conduct face-to-face appointments with members
Competencies, Skills, and Attributes:
Motivational Interviewing skills
Strong oral and written communication skills
Ability to effectively collaborate with health care providers and all members of the interdisciplinary team
Ability to work independently and collaboratively with others.
Strong organizational and time management skills
Ability to work in a fast paced environment and multi task
Knowledge of medical terminology
Knowledge of community resources
Working Conditions and Physical Effort:
Regular and reliable attendance is an essential function of the position
Work is generally performed in the field with some home/corporate office work.
Position is eligible for telework
Regular and reliable transportation is required
No or very limited physical effort required.
No or very limited exposure to physical risk
Regular and reliable transportation is required.
About WellSense
WellSense Health Plan is a nonprofit health insurance company serving more than 740,000 members across Massachusetts and New Hampshire through Medicare, Individual and Family, and Medicaid plans. Founded in 1997, WellSense provides high-quality health plans and services that work for our members, no matter their circumstances.WellSense is committed to the diversity and inclusion of staff and their members.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. WellSense participates in the E-Verify program to electronically verify the employment eligibility of newly hired employees
Apply now (https://jobs.silkroad.com/BMCHP/Careers/Apply/MultiForm/294303)
Important info on employment offer scams:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not reach out to individuals via text, we do not ask or require downloads of any applications, or “apps”, and applicant screenings, interviews and job offers are not conducted over text messages or social media platforms. We do not ask individuals to purchase equipment for, or prior to employment. To avoid becoming a victim of an employment offer scam, please followthese tips from the FTC (https://consumer.ftc.gov/consumer-alerts/2023/01/looking-job-scammers-might-be-looking-you?utm_source=govdelivery) .