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Summary Positions under this announcement are being filled using a Direct Hire Authority (DHA) and a Recruitment Incentive may be authorized for eligible, highly-qualified applicants. For information, please reference the Additional Information section of this announcement. Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE SMALL BUSINESS SELF EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Small Business Self Employed Campus Collection Operations - Atlanta Small Business Self Employed Campus Collection Operations - Fresno Small Business Self Employed Campus Collection Operations - Philadelphia The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. This position is the initial career step toward the full working level. The incumbent participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers. Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and procedures enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities. Research for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken. Contacts both English and Spanish speaking taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments. Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities and encourages voluntary compliance with tax laws. Requirements Conditions of Employment Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240)) Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at http://www.irs.gov/ (https://www.irs.gov/individuals/get-transcript) to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS. Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check). Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency. Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies. Amended to include a cut-off date of 01/08/2024 and 02/14/2024. Amended to add The Fair Chance to Compete for Jobs Act. Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement OR time of referral: SPECIALIZED EXPERIENCE GS-5 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records, documents, or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts). OR You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a bachelor's or higher degree. OR You may qualify with a combination of experience and education equivalent to one (1) year of specialized experience. You must meet the following special requirements: THIS IS A BILINGUAL POSITION. Applicants will be required to demonstrate proficiency in SPANISH. You must be able to speak, read and write the selected language in order to be considered proficient in that language. If you indicate language proficiency, you may be tested at some point in the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate proficiency, you will not be qualified for these positions. For more information on qualifications please refer to OPM's Qualifications Standards. Education For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions. Additional Information A 1-year probationary period is required. Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so. We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a bargaining unit position. Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m. Mid Shift - Start and stop times between 10:00 a.m. and 8:30 p.m. Swing Shift - Start and stop times between 2:00 p.m. and 1:30 a.m. Alternative work schedule, staggered work hours or telework may be available. A recruitment incentive has been authorized for eligible, highly qualified applicants. The incentive will be $2,000 and will require a two-year service agreement. The service agreement details will be provided to new employees prior to entrance on duty. This monetary incentive will be disbursed as outlined in the service agreement. Relocation expenses - not authorized. Obtain and use a government-issued charge card for business-related travel. If this position is designated as hard to fill and you were referred by an IRS employee, the employee may be eligible to receive a bonus for referring you under The Employee Referral Bonus Program (ERBP), recruiting strategy. Announcement amended to extend closing date to 05/02/2024. Contact Representative positions require telephone contact with taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. You may be required to provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments. Though many locations may be listed, you will be limited to a maximum of 1 location choice. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty. This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 09/30/2024. This announcement will establish an inventory of applicants. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they come available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered: 01/08/2024 02/14/2024 and 05/15/2024. This announcement may be amended to include additional cut-off dates within the open period if needed.