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Citrix Systems Inc. Director - Customer Success (Central Europe) in United States

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Location:MunichRequisition:R27394 Director - Customer Success (Central Europe) (Open)Job Posting Title:Director - Customer Success (Central Europe)

What we're looking for:

Are you a sales focus Senior Director, Customer Success with responsibilities for the commercial aspects of Customer Success, including being the main interface into Sales Leadership within a specified geographical unit? We want to speak with you!

Position Summary:

You will have accountability for driving and securing Sales & Customer Success alignment, responsibility for Premium Customer Success Services quota attainment and influencing Product Sales by identifying and brokering Value Engineering opportunities. Furthermore, you will maximize the sale and integration of Professional Services, Premium Support Services, and Customer Success Management to drive pace-setter NPS, cloud adoption, customer retention, value selling, and alignment.

Role Responsibilities:

Accountability for Driving and Securing Sales & Customer Success Alignment

  • You will be driving alignment for assigned area(s) to successfully achieve Sales & Customer Success outcomes and ongoing business planning in partnership with sales leadership to drive KPIs, enable real-time course corrections, and ultimately achieve business results

  • You will build & nurture close partnerships with assigned sales executives

  • You will build sales evangelists for Customer Success capabilities and value to promote inclusion and partnership and be the primary contact into Customer Success for Sales Leadership to alleviate complexity and facilitate alignment

Responsibility for Premium CSS Quota Attainment

  • You take ownership of the Premium CSS quota for their respective area(s) and design sales strategy to drive quota attainment and as you develop Premium CSS weekly forecast and roll up to Sales & Service Leadership, you will manage this quota distribution to SRMs and ensure execution of sales activities to attain quota. You understand customer needs and architect appropriate CSS solution to land sale and deliver customer outcomes.

Influencing Product Sales by Identifying and Brokering Value Engineering Opportunities

  • You will unlock opportunities to leverage Value Engineering services to influence product sales and Broker Value Engineering services, Sales alignment, and Customer engagement and will enable Value Engineers to leverage the CS Organization to deliver a holistic value assessment

Qualifications (Knowledge, Skills, Abilities)

  • Experience positioning and selling technical services, including building compelling customized statements-of-work and demonstrated history of building relationships with executives and CxO level positions with ability to influence negotiations

  • Experience operating in a matrixed organization and strong track record of driving and influencing cross functional initiatives.

  • Strong operational background with the ability to define and use business metrics to manage departmental goals

  • Demonstrated experience managing and developing teams and collaborating across organizational boundaries, facilitating cross-functional teams, building consensus and obtaining executive buy-in

  • Ability to build and maintain strong relationships with a diverse set of internal and external constituencies including senior level executives, legal, technical, finance, product, engineering, sales and marketing experts.

  • Proven leadership and interpersonal skills with ability to influence, work, establish and maintain influential relationships with customers and cross functional team members

Requirements (Education, Certification, Training, and Experience)

  • Bachelor’s degree in Computer Science, Engineering or Business or relevant experience

  • 10+ years of services experience including management of large teams

  • Positive customer service attitude and willingness to travel

  • Experience leading and motivating large teams

  • Experience with a 2-tier software distribution model

  • Experience working with partners and creating leveraged services models

  • Strong product background with an understanding of developing compelling services offerings

  • Strong operational background, with the proven ability to define and leverage business metrics to manage departmental goals

  • Strong leadership skills with the ability to articulate a departmental vision that is aligned with both company and team strategies

  • German speaker, fluent in English

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re in sales, we’ll help you make your numbers and a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:Services Relationship Manager (SRM)

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice (https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html) at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. We help customers reimagine the future of work by providing the most comprehensive secure digital workspace that unifies the apps, data and services people need to be productive, and simplifies IT’s ability to adopt and manage complex cloud environments. With 2017 annual revenue of $2.82 billion, Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

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