Enable America Jobs

Compensation Details:

Up to $65000

Job Description:

PROFESSIONAL AND MANAGEMENT JOBS

POSITION SUMMARY : The Franchise Training Specialist role has 4 key areas of focus. By preparing and managing content delivery via classroom training, onsite training, and the Learning Management Software, the Franchise Training Specialist will directly impact franchisee profitability, employee retention and sales growth. The Franchise Training Specialist will report to the Training Operations Manager. Focus areas include (but are not limited to):

New Office Openings (primary, which includes up to 75% travel) Coaching existing and tenured Franchise Owners virtually and in-person Developing new training content Facilitating virtual, webinars, and in-person classrooms for content Delivery

PRINCIPAL ACTIVITIES : The Franchise Training Specialist's main focus is to ensure the successful implementation of Best Practices during the initial week of business for a new franchise location. Franchise Owners spend up to 16 weeks preparing for the GoLive week, and learning the Best Demonstrated Practices of the system. During the GoLive Experience, you will be onsite to reinforce that training and bolster the confidence of the Franchise Owner’s new TEAM. You will also plays a major role in ongoing support of established franchise locations by assisting with developing and facilitating training.

Key Responsibilities:

• Travel to GoLive Experiences assisting with the grand opening process of new locations.

• Travel to assist Franchise Owners needing additional one-on-one in-person training.

• Execute all field training initiatives requested by the Training Operations Manager, including in-person, virtual, & webinar training on system-wide best practices.

• Assist in the updating and/or creation of best practices content.

• Communicate opportunities, share successes, update best practices, and provide feedback to Franchise Owners, Franchise Consultants, and Leadership.

• Assist the Training Operations Manager with special training projects as needed.

• Demonstrate proficiency in ServiceTitan scheduling software.

• Facilitate OTU, AHU, and CC&E as needed.

KNOWLEDGE, EXPERIENCE:

• Ability to travel up to 75% of the time.

• Degree in Business, Marketing, or Education required or 3 years of Franchise Experience.

• Franchise Operations experience preferred, specifically Onboarding/Opening new franchise locations.

• Proficient in Microsoft Office Suite and can quickly learn advanced software systems.

• Software experience preferred but not required: ServiceTitan, Monday.com, HubSpot, & Power BI.

• Must be comfortable communicating through MS TEAMs, Zoom, and other video call platforms.

• Ability to ask lots of questions, digest information, and think outside of the box for new and innovative solutions.

• Must have a “whatever it takes” attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment – helping the company go from Good to Great.

• Intermediate understanding of Microsoft Office Suite in order to facilitate openings.

• Must be a high producer in autonomous working situations and a self-motivator with excellent time management skills.

• Exceptional written and verbal communication skills.

Equal Opportunity Employer

Ace Handyman Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Handyman Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Handyman Services reserves the right to change job duties, including essential job functions, according to business necessity.

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.