Citrix Systems Inc. Lead Customer Success Manager in United States
We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
Location:TokyoRequisition:R26147 Lead Customer Success Manager (Open)Job Posting Title:Lead Customer Success Manager
What we're looking for:
What we are looking for?
You will be a professional passionate about Customer Success adoption of Citrix technologies by clients in Japan.
Job Summary In this Lead Customer Success Manager role , you will manage a portfolio of our strategic subscription/SaaS customers. Your ultimate goal is to ensure your customers are actively using, expanding and renewing their portfolio of Citrix products and services. You’ll do this by focusing on success planning, adoption and expansion management strategies, driving towards key business outcomes as your customer’s strategic advisor. Primary Responsibilities
You will be a trusted advisor with customer stakeholders and executive sponsors to manage the customer experience, drive adoption and ensure customers are leveraging the solution to achieve business value over the lifetime of their subscription.
You will help coordinate Citrix resources to ensure the right focus and technical resources are applied to maximize customer success, including working closely with the Technical Account Manager, Sales, Engineering and Product Management.
You will apply a proven Customer Success methodology to lead customers through all phases of the customer journey and are responsible for creating the Success Plan for customers.
You will facilitate relationships between business and technical teams, identifying business drivers, understanding user-centric design, navigating customer processes and providing technical expertise related to Citrix products and the customer's technology environment.
You will advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities.
You Should Have These Basic Qualifications
B.S. degree from an accredited university is required or relevant experience
A minimum 8 years professional experience.
Minimum of 6 years in Customer Success with proven experience renewing and expanding customer’s subscription entitlements.
Customer relationship management experience – large/complex enterprise, customer facing and executive level customer relationship and account management.
Professionalism and confidence to work closely with, and advise, senior executives.
Ability to travel as needed to visit and work on-site with customers.
Domain knowledge of foundational network architecture concepts.
Professional knowledge of cloud service providers including AWS, Azure, and Google Cloud Platform
#LI - AH2
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day. Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.
What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.
Functional Area:Customer Success Management
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.
Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.
Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice (https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html) at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.
Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. We help customers reimagine the future of work by providing the most comprehensive secure digital workspace that unifies the apps, data and services people need to be productive, and simplifies IT’s ability to adopt and manage complex cloud environments. With 2017 annual revenue of $2.82 billion, Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.