Enable America Jobs

Manager II, Service Offering Operations Alignment

Reports to: Director, Commercialization Process and Operations

POSITION PROFILE

The Manager II, Service Offer Operations Alignment is responsible for operational execution to enable the commercialization/launch of products/solutions. In this role, Manager II, Service Offer Operations Alignment, will focus on all operational elements across Marketing, Sales/Sales Enablement, Design, Customer Administration, Supply Chain, Service Delivery, Compensation, and other functional groups to create effective and efficient processes to optimize end-to-end operational execution for each product/solution launched to the market. This position will perform individual activities, lead cross-functional project teams, and lead senior level operational reviews to identify risks and opportunities.

JOB DUTIES AND RESPONSIBILITIES

• Work with Portfolio Management, Digital Services Center Service Delivery, Customer Administration, and others to establish the appropriate commercial approach for each solution, aligned with approved services commercialization standards.

• Lead broad cross-functional workshops ensuring that all relevant organizational functions are aligned to operational and organizational goals for each solution.

• Collaborate with all relevant functions and ensure that aligned action plans are built by each to prepare their respective areas for product commercialization/launch.

• Define and manage project/action plans to ensure all operational tasks are completed in a timely manner to enable successful launch on time.

• Develop process flows to enable successful operational transactions for each solution, including the end-to-end flow of an operational transaction for a given product/solution.

• Drive the definition of detailed requirements for operational transactions to ensure transactional fidelity across the end-to-end operational processes.

• Ensure that appropriate transactional test scenarios are defined and executed to ensure readiness for processing.

• Ensure the completion of all required operational preparation to achieve operational/sales readiness for product/solution launch.

• Perform other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

• 4 year College Degree preferred in Business, Finance or Marketing

• 10+ years experience in Marketing, Operations and/or Project Management

• 5+ years with proven success in developing analytic processes to measure trends and forecast impacts

• 5+ years in a functional leadership position, responsible for developing and meeting quantifiable results

• 5+ years directly responsible for developing and implementing processes, ideally focused on quote to order

• 5+ years sales and/or sales support experience

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated Project Management leadership

• Demonstrated Process Improvement management

• Ability to effectively perform process gap analysis to identify and correct breakpoints

• Ability to drive results from team members within and outside of direct supervisory scope

• Able to prioritize multiple key initiatives and calendarize deliverables

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level

• Work assignments are highly diversified. New alternatives are regularly developed. There is often no precedent established for problems encountered

• Work requires constant substantive involvement in stressful situations causing considerable strain on a regular basis

• Moderate dexterity - regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

Additional Pay Details

Compensation Range

$110,000 - $115,000 per Year

Bonus Eligible

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran