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Citrix Systems Inc. Mobile Phones Programs Analyst in United States

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Location:BangaloreRequisition:R21799 Mobile Phones Programs Analyst (Open)Job Posting Title:Mobile Phones Programs Analyst

What we're looking for:

You will be responsible for overseeing and administering Citrix global corporate mobile phone operations program. Delivering proactive, efficient and effective customer service for corporate mobile phone services by implementing and maintaining a best in class program.

Position Summary

Administer and monitor global corporate cell phone plans and usage and ensure the most cost effective programs are in place and updated. Focus on improving overall operational efficiencies.

Principal Responsibilities

  • Provide day to day administration of global mobile phone processes

  • Provide excellent customer service to internal customers

  • Timely responses to Service Now tickets

  • Maintain accurate records on global mobile phone inventory and plans

  • Ensure policy compliance

  • Review and update mobile phone domestic and international plans as needed

  • Trouble shoot issues with phone users and suppliers

  • Updating supplier portal with phones details (users, cost centers)

  • Assist new and existing users with obtaining/returning mobile devices and resolve issues as they may arise

  • Provide porting authorization and submit terminations of services

  • Analyze billing/invoicing - tracking irregularities and checking high costs and variances

  • Analyze use and provide more cost effective solutions

  • Analyze spend, services and plans to ensure cost savings

  • Work closely with Procurement team on negotiating contracts and pricing

  • Various Projects assigned by Management

  • Weekly, monthly, quarterly and yearly reporting

Knowledge and Skills

  • Knowledge of corporate mobile phone programs

  • Must be able to work independently with little supervision; must also possess good judgment, knowing when to escalate issues

  • Ability to establish priorities and follow through objectives

  • Must display strong competencies demonstrating knowledge of a variety of purchasing concepts, practices, and procedures

  • Develop and nurture relationships with business stakeholders; identify new process opportunities through ongoing relationship management and collaborate with business partners of Group Manager Procurement Operations and Category/Sourcing Managers

  • Pro-active approach to change and embrace continuous improvement

  • Strong communication skillsets to effectively articulate guidelines, systems and/or technology questions from internal and external clients.

  • Demonstrate the skillsets to manage deadlines, deliverables, multiple priorities and pro-active follow up with internal and external customers

  • Proven background with analytical, verbal and written communication skills including the ability to prepare and manage reports, edit procedures, training material and technical guidelines

  • Associate's degree in Finance, Accounting or related field or equivalent experience

  • 2 plus years experience in commerce or industry, preferably with experience in mobile phone management

  • Language: Multilingual a plus

  • Word and strong intermediate to advanced Excel experience, experience with Service Now a plus

  • Entrusted to maintain confidential documents and reporting

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:Business Process Analysis

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. We help customers reimagine the future of work by providing the most comprehensive secure digital workspace that unifies the apps, data and services people need to be productive, and simplifies IT’s ability to adopt and manage complex cloud environments. With 2017 annual revenue of $2.82 billion, Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.