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Citrix Systems Inc. Senior Customer Success Engineer (Remote) in United States

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Location:Remote-FLRequisition:R21809 Senior Customer Success Engineer (Remote) (Open)Job Posting Title:Senior Customer Success Engineer (Remote)

What we're looking for:You are a Customer Success Engineer with 5+ years of high-tech customer-facing experience. You are a technology professional with an understanding of Citrix Cloud Services and the ability to solve technology challenges in innovative ways. You have experience understanding business goals, objectives, and delivering configuration success for cloud customers. You are a customer-focused professional who enjoys working in a dynamic, fast-paced environment to join our Customer Success team as a Customer Success Engineer in any remote location in the Southeast USA.

Position Overview

The Senior Customer Success Engineer will provide our Citrix Cloud customers with implementation guidance helping to accelerate their cloud journey. The Senior Customer Success Engineer will be responsible for the successful implementation of all the Cloud Services products, including Workspace, Apps and Desktops, Networking, Content Collaboration, and Endpoint Management. The Senior Customer Success Engineer will lead product implementations along with the customers, and work with other Citrix resources as the Cloud technical expert.

Role Responsibilities

  • Be the Citrix Subject Matter Expert supporting customer's adoption and implementation plans.

  • Establish relationships and engage with technical counterparts to drive product adoption and expansion.

  • Accelerate the transition of traditional on-premises product deployments to Citrix Cloud products.

  • Drive quickest possible time to value within subscription product entitlements.

  • Conduct product demonstrations and technical presentations remotely or at customer location/Citrix facilities on Citrix products value.

  • Provide service expertise to transform the customer vision into a finished implementation.

  • Drive innovation and influence Citrix product direction through close interactions with Product Management, Engineering and Technical Support teams.

  • Communicate customer expansion opportunities or potential retention risks to Customer Success Management and account teams.

Basic Qualifications

  • Requires advanced knowledge of job area obtained through advanced education combined with experience. May have practical knowledge of project management.

  • Requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience; or a Master’s degree with 3 years; or a PhD without experience

  • Administrate cloud environments and can speak to the value of cloud services

  • Product technical skills: Citrix Virtual Apps and Desktops, Windows Server 2008R2, 2012R2, 2016

  • Experienced ability to motivate, proactively train oneself, provide trainings for others, conduct seminars, demo's, and whiteboards in front of customers or partners.

  • Excellent oral and written communications skills, as well as excellent presentation skills.

  • Able to articulate and understand the customer strategy and Citrix solution strategy to a technical level of detail for their technical area of focus.

  • Possesses high level of specialized/hands-on Citrix Apps and Desktop on-premises and Cloud Service product knowledge and value.

  • Ability to effectively manage and execute technical projects across multiple customer engagements in a customer facing capacity.

  • Ability to travel within assigned territory and other locations approximately 10% of time.

Preferred Qualifications

  • 5+ years in a high-tech customer-facing role (professional services, engineering, systems administrator, sales engineering or consulting).

  • Desired skills include: Hypervisors, networking concepts (ie; DNS, DHCP, Web proxy), Access and Identity management, Active Directory, APIs, PKI.

  • CCA-V, CCP-V, CCE-V or industry equivalent virtualization certifications or equivalent work experience.

  • CCP-N, or industry equivalent certifications or equivalent work experience.

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What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:Customer Success Management

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

Citrix (NASDAQ:CTXS) aims to power a world where people, organizations and things are securely connected and accessible to make the extraordinary possible. We help customers reimagine the future of work by providing the most comprehensive secure digital workspace that unifies the apps, data and services people need to be productive, and simplifies IT’s ability to adopt and manage complex cloud environments. With 2017 annual revenue of $2.82 billion, Citrix solutions are in use by more than 400,000 organizations including 99 percent of the Fortune 100 and 98 percent of the Fortune 500.

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