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About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Senior SaaS Engineer

Purpose:

The Senior SaaS Engineer, Cold Chain will serve as both the domain and technical expert within the Cold Chain SaaS & Services team. Their key focus will be driving maximum Customer value and satisfaction through use of our SaaS solutions across all verticals. The secondary focus will be maximizing the technical capabilities and solution offerings available to the Cold Chain delivery teams. This will be done through regular engagement with those delivery teams to identify current tool gaps, emerging Customer requests, and competitive challenges. These will then be addressed with a “current tools first” approach, maximizing both speed and leverage of existing investment. Optimally, this would be enabled by prototyping technical solutions directly within the Enterprise Services team. The third focus will be to act as the Enterprise Services team’s technical liaison with Product Management, influencing both priority and efficacy of solutions under development. It will be critical for this position to collaborate closely with product management, product development/engineering, I.T., solutions, sales, and our Customers in support of driving Cold Chain SaaS capability and revenue growth. This position will help the Enterprise Services team influence and drive SaaS development priorities, including next generation platforms, and ensure our technical ability to deliver SLA and insights.

POSITION SUMMARY AND KEY DELIVERABLES

1. Maximize Customer SaaS Value

• Support complex program rollouts and advanced feature configuration.

• Identify existing, beneficial features Customer is not currently using and drive adoption.

• Collaborate with Customer on new use cases for existing features.

• Support complex issues with the Customer’s SaaS platform and connected devices.

• Demonstrate opportunities to delivery, sales, and solutions for ongoing support.

2. Support of Cold Chain Delivery Teams

• Provide Technical and Domain SME support.

• Establish clear understanding of customer problems and how to technically address.

• Facilitate the development of internal tools focused on solving customer needs and automating or simplifying onboarding/administrative effort.

• Influence development priority to align with identified internal and Customer needs.

• Solicit input from internal stakeholders in Engineering, Operations, Sales, and Support

• Develop acceptance criteria and testing procedures for new products or features.

• Identify gaps in standard SaaS application monitoring and present to Product.

• Support increase in Tier1 and Tier2 support capabilities to improve first contact resolution.

3. Proof of Concept/Solution Prototyping

• Work with Delivery teams to prototype new solutions for internal/external needs.

• Once proven, either implement using existing toolset or submit feature to Product team

4. Technology Assessment

• Drive inclusion of core requirements in next generation platforms

• Stay updated on industry trends regarding technology choice, new technologies, and potential security issues related with different technological approaches.

• Provide customer user experience feedback, opportunities for product enhancements, and new product ideas to Product Management & Development teams.

5. Market

• Monitor emerging technology trends.

• Identify unique market needs and insights.

REQUIRED COMPETENCIES

• Technical Expert

• Domain Expert for Cold Chain market, software, and devices

• Collaboration

• Innovation

• Customer focus

• Strategic mindset

• Communicates effectively.

• Excellent interpersonal skills

EDUCATION REQUIRED

• Bachelor’s degree or equivalent practical experience

KNOWLEDGE, SKILL AND EXPERIENCE REQUIRED FOR THIS POSITION

• Requires 10+ years of relevant experience in enterprise software development.

• 10+ years of experience in M2M, IoT, and API device-to-software communications

• 10+ years of deep Cold Chain solutions and market expertise (Domain SME)

• Demonstrated ability to support both Internal and Customer teams with solution discovery and definition, maximizing leverage of existing toolset to deliver new value.

• Demonstrated ability to support New Product Development (both Software and Device)

• Technical background with experience in Enterprise Applications, Device Protocol and Communications, Cloud, Mobile, and emerging AI

• Working knowledge of systems integration and product data support

• Capable of communicating in verbal, written and presentation forms

• Ability to functionally prototype emerging solutions, with existing tools where able.

• Proven ability to support multiple projects and associated deliverables simultaneously.

• Demonstrated collaborator who enables and encourages teamwork across different functional departments and across business units.

• Proven ability to influence cross-functional teams without formal authority.

• Mature, professional demeanor and proven ability to work well in a fast-paced and collaborative work environment, including Customer-Facing

SUCCESS CRITERIA

• Technical performance and capabilities of Cold Chain delivery team(s)

• Prioritization of Product Management/Development efforts aligned to both Customer needs and internal tool gaps.

• Develop and deliver technical solutions using existing toolset on >75% of engagements.

• Quickly prototype new solutions without need of engineering support.

• Maintain existing customer relationships & drive increased customer value through improved use of/satisfaction with Cold Chain SaaS solutions.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating, and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives, and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers, and making a positive impact in the communities where we live.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

About Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Integrity, Safety and Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

Our causes – Planet, Humanity, Champion, Inclusion, and Future – shape, define, and fuel Copeland’s culture while inspiring our innovative spirit and driving our focus.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

No calls or agency requests please.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. 

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com

With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.