Job Information
Glory Global Solutions Service Account Manager in United States
Service Account Manager
City/State United States
Location United States/Remote
Department Service - Service Support
Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=8892)
COMPANY OVERVIEW
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
GLORY OFFERS:
401K, Company Match, Education Reimbursement, Comprehensive Benefit Package including Health Benefits (3 options), FSA, HSA, Disability, Paid Sick Leave, Paid Time Off, EAP, Life Insurance. ADD, Tuition and Adoption Assistance, Bonus Opportunities & Career Advancement.
ROLE PURPOSE
The Service Account Manager is responsible for everything related to the service relationship and performance of our key sales and service accounts. This role is responsible for driving our core initiatives within these key accounts to include, but not limited to, increasing our overall penetration, protecting our core service business, seeking ways to grow our direct and third-party maintenance opportunities, and ensuring a high level of customer satisfaction with the total GGS value and service delivery solution.
MAIN RESPONSIBILITIES
Ensure consistent execution of strategy regionally - proper allocation of resources
Maintain cohesive focus between service regions and sales teams
Coordinate account strategies ensuring consistent execution of strategy regionally
Service escalation point of contact for assigned key accounts
Escalation management, drive service escalations to resolution
Ensure long term development and retention of strategic customers
Maintain on-going relationships with multiple contacts throughout client’s organizations to insure smooth delivery of products, services and payment.
Develop and respond to customer RFPs & RFIs
Responsible for tracking and improving customer SLA’s and KPI’s
Responsible for conducting monthly/quarterly/annual account performance reviews
Provide appropriate and timely support to customers and prospects.
Develop and present service offerings and related pricing
Maintenance contract review and on time renewals
Lead and coordinate the effort to grow direct and third-party maintenance
Develop and nurture relationships with assigned major customers
Enable delivery of core strategy through customer partnering
Other tasks as directed by Vice President National Accounts -Service
REQUIRED EDUCATION AND QUALIFICATIONS
Qualifications:
Five plus years’ service and sales building and leading a service management team including related service account management experience in the banking, retail, casino and/or armored car industries.
Demonstrated ability to manage key accounts; demonstrable success service-selling to the specific targeted account group;
Experience in contract negotiations, presenting to and interfacing with senior-level operational executives is a must.
AA or AS preferred.
REQUIRED SKILLS AND COMPETENCIES
Ability to lead and influence without direct reporting
Ability to coordinate accounts across multiple regions
Integrity, strong sense of ethics and professionalism
Ability to work with a variety of personalities and styles
Strong relationship and team building skills both internally and externally; ability to quickly establish credibility and relationships, both internally and with clients
Exceptional verbal and written communication skills, including strong presentation and facilitation skills
Proficiency in Microsoft Office
Proficiency in SmartSheet
Ability to negotiate and close agreements
Outstanding organizational skills, with a strong attention to details
Experience as a self-starter and multi-tasking, self-motivated, with a capacity to perform in a fast-paced environment
Understanding of planning, goal setting and working toward objectives
Ability to handle multiple projects and adapt to new situations
This professional will have the required experience, i.e. "cash handling" or equivalent in service delivery operations, sales and management to be results driven.
The expected salary range for this position is between $75,000 and $114,168. Actual pay will be adjusted based on job-related factors permitted by law such as experience and training; education; geographic location; licensure and certifications; departmental budgets; and responsibilities.
GLORY SPIRITS
The Glory Spirits & Behaviors reflect the values and behaviors that are critical to the ongoing success of Glory and as such represent the foundations of our behavior globally to lead us to realize our mission:
Value Creation - strive to create value for customers
Self-Starter - understand the objectives of your own work and are proactive in achieving goals
Collaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goal
Integrity - understand Glory’s mission and act with responsibility and pride to realize achievement and act and behave with high integrity and a strong sense of ethics
Own Growth -leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by federal, state or local law governing the Glory Global Solutions, Inc. location to which this application is submitted.
Third Party Agencies
Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
Physical Demands And Work Environment
Work is performed in a standard office environment. The noise level in the work environment is usually quiet. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, feel, talk, or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to walk. The ability to read, complete simple math calculations, and withstand moderate amounts of stress are important in achieving job objectives.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.
EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf