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GENERAL SUMMARY: Supports the Store Manager in the operation of a Goodwill retail store. Follows specific guidelines and operates with minimal supervision. Acts as Manager in the absence of Assistant Store Manager and/or Store Manager. PRINCIPAL DUTIES/RESPONSIBILITIES: -Must demonstrate willingness and ability to adhere to GICW\'s rules, policies, safety procedures, CARF and Kaizen philosophy. -Foster and demonstrate a positive team environment. -Direct the activities of store personnel, ensuring that all sales transactions are rung up and reported accurately and ensure that donated goods are processed in accordance with standards. -Resolve customer issues in accordance with GICW policies and standards in a timely and appropriate manner. -Ensure proper adherence by store staff to policies and procedures. -Utilize intervention recommended by Human Resources to effectively maintain employee relations. -Ensure that safety procedures are understood and followed by all employees. -Maintain all store records including but not limited to production, financials and human resources in a timely and accurate manner. -Maintain all interior and exterior areas to ensure ease of operations according to GICW policy. -Interact with customers, donors and ensures excellent customer service. -Responsible for the store operations in the Assistant Manager and/or Store Manager absence. -Participates in hiring, training and evaluating employees in a thorough, organized and timely manner. -Responsible for timely intervention, discipline and appropriate documentation for all employees. -Comply with GICW employment practices and EEO guidelines and policies. -Keep premises clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and store employees. -Ensure all loss prevention matters are reported, investigated and corrected in a timely manner. -Ensure proper operation of store security including, but not limited to: new and used goods, door locks, alarms, office door, bank deposits, refunds, safe, and incident reports. -Ensure proper cash handling, enforcement of cash register procedures and submission of required reports. QUALIFICATIONS: -Must be 18 years of age or older. -High School graduate or GED and a minimum of one year\'s retail experience. -Must possess strong interpersonal and writing skills. -Must exhibit a high level of integrity and business ethics. -Must provide own transportation as required. POSITIONS SUPERVISED: Production Associates, Cashiers and SDA\'s.