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Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services?

As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment, you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customer´s trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. As a TAM, you’ll craft and execute strategies with senior customer stakeholders up to C-level to drive our customers’ adoption and use of AWS services. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities

• Guide, consult, provide technical guidance and advocate for the customer within AWS

• Ensure AWS environments remain operationally healthy and optimized in terms of cost, complexity, security, performance and resiliency

• Develop trusting relationships with customers, understanding both their business needs and technical challenges

• Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, architectural cost / benefit trade-offs, and risk management

• Consult with a range of stakeholders from developers through to C-suite executives

• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers

• Proactively find opportunities for customers to gain additional value from AWS

• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning

• Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect etc.

• Experience in operational parameters and troubleshooting for two (2) or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AI,ML

• Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / C-level

• Ability to juggle tasks and projects in a fast-paced environment

• Languages : English and one of the following (German/Russian/Ukrainian/Greek) is a must

Preferred Qualifications

• Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers

• Track record in influencing management in technical, operational and strategic decisions

• Experience in operational services or support environment

• Hands-on experience with AWS services and/or other cloud offerings

• Experience with SaaS, multitenant architectures and deployment automation is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.