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Summary The Managing Director of CPIO manages GAO's portfolio of change/transformation programs, policies, and initiatives and provides executive leadership and oversight to GAO's efforts to manage and execute change, transformation, and organizational improvement projects and initiatives. We are looking for someone to lead GAO's transformation initiatives to continue to enhance our ability to serve the needs of our Congressional clients and internal customers. Responsibilities Directs enterprise-wide transformation initiatives using proven methodologies to deliver and sustain improvement in GAO's performance and organizational effectiveness. Leads enterprise-wide change management projects and initiatives using proven methodologies to manage the transition or implementation of a change within GAO. This includes change management strategy, stakeholder engagement, change communication and training, change implementation and support, and change measurement and evolution. Also fosters a culture of change acceptance within the organization, addressing employee concerns and resistance. Works with GAO executives and program managers to engage employees in holistic transformation initiatives, including helping define the desired future state and developing a comprehensive roadmap for achieving it. Directs process improvement projects and programs to improve the efficiency and effectiveness of GAO's operations and programs. Leads the development and implementation of policies, processes, and systems to ensure that transformation, process improvement, project management, and change activities follow industry standards. Tracks progress towards the transformation goals/performance metrics and identifies any potential risks or roadblocks and implements mitigation strategies and makes adjustments to the plan, as needed. Serves as the Executive Director for the Continuous Process Improvement Leadership Board. This Board provides overall strategic guidance, direction, and sponsorship of process evaluation and improvement of CPIO projects. Participates in deliberations and decisions concerning management and technical issues having office-, agency-, or government-wide implications. Serves as an advisor to leadership on matters within assigned jurisdiction. Uses portfolio management authority to direct the work of CPIO; is held accountable for the success of the team/unit's line or staff functions; monitors and evaluates the progress of the organization toward meeting goals; makes adjustments in objectives, work plans, schedules, and commitment of resources; evaluates and provides input on the performance of employees; makes decisions on people-related matters such as selections, promotions, awards, and training; supports GAO's equal employment opportunity (EEO) goals, core values, and People Values by positive example and appropriate action. Performs other job-related duties as assigned. Requirements Conditions of Employment You must be a United States citizen. You must be registered with the Selective Service, as applicable. You will be required to complete a background investigation. You must submit a financial disclosure report. You must be able to obtain and maintain a Secret clearance. You will serve at the Comptroller General's pleasure. Qualifications You must meet the qualification requirements by 11:59 pm Eastern Time on the closing date of the announcement. If you are a federal employee, the level of experience we are looking for is typically gained in GS-14, GS-15, Senior Executive Service, Senior Level, or equivalent-level positions. Technical qualifications The technical qualifications describe the necessary professional and technical knowledge, skills, and competencies needed to successfully perform the duties of this position. The technical qualifications for this position are: Experience leading business process improvement projects to improve processes used by knowledge workers. Experience orchestrating transformation initiatives to build new functional capabilities that support strategic shifts in a knowledge worker organization or environment. Experience using change management methodologies, frameworks, and best practices to lead an organization through enterprise-wide change initiatives. NOTE: For this position, knowledge work is described as work that requires a combination of convergent and divergent thinking to solve "non-routine" problems. Experience with only manufacturing processes is not qualifying for this position. Executive core qualifications (ECQs) The ECQs assess executive experience and potential. They measure whether you have the broad executive skills needed to succeed in a variety of Senior Executive Service positions. The ECQs for this position are: Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. Building Coalitions: This core qualification involves the ability to build coalitions internally and with other federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Desired qualifications The desired qualifications are qualifications that our ideal candidate will have. You can still be considered for this position if you do not have them. The desired qualifications for this position are: A change management certification such as the Association of Change Management Professionals' (ACMP) Certified Change Management Professional (CCMP) or Prosci's Certified Change Practitioner. An applied master's or doctorate degree that focuses on people behavior in the workplace. Examples include industrial-organizational psychology, organizational psychology, organizational development, or organizational behavior. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education This position does not have education requirements. Additional Information Appointment type: This is a GAO limited term Senior Executive Service (SES) appointment. This appointment does not make you eligible for: Reinstatement to the SES as a career appointee Noncompetitive transfer to a career SES appointment in the civil service SES under GAO's interchange agreement with the Office of Personnel Management (OPM). Equal employment opportunity: The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity. Option for additional selections: Multiple positions may be filled from this announcement. Premium pay: you cannot earn overtime, compensatory time unless it is for religious observances available to all U.S. Government Accountability Office employees, or credit hours. Reasonable accommodations: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov. Veterans' preference: does not apply to the U.S. Government Accountability Office Senior Executive Service (SES) positions.