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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

Population, Refugees, and Migration (PRM) is the humanitarian bureau of the Department of State. PRM promotes U.S. interests by providing protection, easing suffering, and resolving the plight of persecuted and forcibly displaced people around the world. These individuals include refugees, migrants, stateless individuals, internally displaced persons (IDPs), and more. PRM does this by coordinating humanitarian policy and diplomacy, providing life-sustaining assistance, working with multilateral organizations to build global partnerships, and promoting best practices in humanitarian response.

An integral component of U.S. humanitarian policy is the U.S. Refugee Admissions Program (USRAP), which is primarily implemented via PRMs refugee case processing system called START. PRM also engages with other USRAP partners systems, as needed, to support refugee processing and resettlement. Individuals outside the United States seeking admission as a refugee under Section 207 of the Immigration and Nationality Act (INA) are processed through the USRAP, which is managed by the Department of State in cooperation with the Department of Homeland Security (DHS) and the Department of Health and Human Services (HHS). Those admitted as refugees are eligible for USG-funded resettlement assistance.

The USRAP reflects the United States highest values and aspirations to compassion, generosity, and leadership. Since 1975, the United States has welcomed over 3 million refugees from all over the world. Refugees have built new lives, homes, and communities in towns and cities across all 50 states. On an annual basis, the President, in consultation with Congress, determines an annual limit for admitting the total number of refugees into the United States.

The USRAP is a multi-stage process requiring a refugee applicant to undergo case referral/initiation, prescreening interview, DHS U.S. Citizenship and Immigration Services (USCIS) interview and adjudication, security checks, and medical examination. For refugee applicants approved for admission to the United States, next steps include domestic resettlement partner placement, cultural orientation, and travel to the United States.

• Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.

• Works closely with PRM to support the overall mission for overseas and domestic components

of the US Refugee Admissions Program.

• Ensures that the RPC and RSC SOPs are aligned with Department of State policy and business

rules.

• Supervises refugee case processing operations. Ensures staff is cross-trained to avoid processing

backlog during workload fluctuations.

• Innovates in close cooperation with Data Analytics and software subject matter experts to

identify efficiencies/automation that will increase efficiency and productivity of case processing

staff.

• Supervises training, change management, and business analysts who support RSC caseworkers

across the world in implement PRM policy and RPC system and processing requirements.

• Subject matter expert in refugee processing procedures. Familiar with refugee administration

including report generation techniques, associated statistical methods, congressional inquiries

and help desk procedures.

• Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain

data required for planning refugee operations activities, such as new commitments, status ofPage 57 of 66

work in progress, and problems encountered. Assigns or delegates responsibility for specified

work or functional activities and disseminates policy. Gives work directions, resolves problems,

prepares schedules, and sets deadlines to ensure timely completion of work.

• Coordinates Refugee Operations activities with START software team, User Acceptance Testing,

systems design and prototype reviews to provide the user perspective in START system

development and troubleshooting defects.

• Monitors and analyzes costs and prepares budget. Prepares reports and records on department

activities for management.

• Evaluates current procedures and practices for accomplishing department objectives to develop

and implement improved procedures and practices.

• Establishes standards for functions that are in accordance with the contractor's quality control

and configuration management programs, ensures that they are understood and evaluates

employee performance.

• Reviews or spot checks the work of employees and is available to provide advice and assistance

as needed. May initiate or authorize employee hire, promotion, discharge, or transfer.

• Expertise on START system from the end user perspective and expert on all RPC and RSC case

processing guidance. Serves as 'go to' subject matter expert on USRAP.

• Understands refugee case processing data and assists RPC leadership and PRM colleagues to

make data-based decisions regarding policy and to manage the USRAP case processing pipeline.

• Liaises closely with PRM/A federal team on refugee case processing issues, priorities, and

strategy globally.

Must be located in the Washington, DC Metro Area

Secret or TS/SCI clearance required

Required Technical and Professional Expertise

• Secret or TS/SCI clearance

• A Bachelor's degree from an accredited university or college, or the equivalent combination of

education, technical training, or work experience.

• Minimum of (5) years of progressive management experience

• At least five years of hands-on experience in work similar to that being supervised

• Ability to prepare management, business, technical, and personnel reports, reviews, and

documents for internal and external use.

• Excellent verbal and written communication skills

Preferred Technical and Professional Expertise

• Experience with refugee processing gained from DHS, Department of State/PRM, Department of

State/PRM/RPC, DHS/Office of Refugee Resettlement, or USRAP partner employment

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.