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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

IBM's Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills, finds creative solutions leveraging the simplest tools, has proven experience with Human-Centered Design principles, follows Agile fundamentals, and has the ability to tactfully challenge the status quo when it comes to the Federal experience. Additionally, this candidate must have an active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance upon hire.

• Lead technical implementations of ServiceNow Customer Workflows, including assessing client requirements, designing solutions, and overseeing the implementation project.

• Collaborate with clients to understand their processes and identify areas for improvement, developing solutions that align with their strategic goals.

• Work closely with our pre-sales team to support sales efforts, build proofs-of-concept and rapid prototypes, and provide technical guidance to clients.

• Develop and maintain technical assets and accelerators, including leading practices around architecture, design documents, and deployment guides.

• Stay up to date with the latest trends and developments in technology advancement in the Federal government, including emerging technologies such as Gen AI, Automation, and Skills Intelligence.

• Collaborate with other members of the process and experience team to develop innovative offerings that meet client needs and promote business growth.

• Provide thought leadership and expertise to clients and internal teams, acting as a trusted advisor and subject matter expert in application modernization using leading technology.

TS/SCI Clearance

Required Technical and Professional Expertise

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) Clearance

• 10+ years of hands-on experience in ServiceNow and equivalent platforms

• 5+ years of progressive management experience and proven experience training, mentoring, and building leaders

• A deep understanding of ServiceNow's platform, modules, and architecture, ServiceNow Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and ServiceNow PowerShell cmdlets

• Understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures

• Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide API, server-side scripting, data imports, and data exports, REST API, and OData API

• Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.

• Relational and non-relational databases such as Oracle, MySQL, and PostgreSQL

• ServiceNow Integration Hub, Integration Broker, and REST APIs

• Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.

Preferred Technical and Professional Expertise

• Proven experience in Federal government consulting engagements

• At least two active ServiceNow certifications

• SAFe® or Agile-related certifications

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.