Enable America Jobs

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Manulife is looking for a Vendor and Contracts Management Director to join the Global Data Technology (GDT) team. The incumbent brings critical thinking and a desire to optimize our contract management process, drive cost efficiency and enable delivery and transformation at GDT.

The position is well-suited for someone who enjoys change, adapts quickly and able to navigate independently through complex processes. The position will be hybrid.

Reporting to the AVP, Strategy and functionally reporting to the Director of Vendors, Contracts, and Workforce Management at GDT, you’ll join an innovative and committed team of hardworking and, and successful professionals passionate about working together, challenging the existing state, and owning our future. This role will support the delivery of Global Data’s strategy objectives and will be a key member Global Data Vendor Management Office.

Key Accountabilities:

• Operationalize plans and lead the development of Global Data portfolio of contracts (professional services, software, and others), including defining and operating a sustainable contracts renewal process

• Persuade and influence internal and external team members broadly at all levels to take action, adopt a different point of view on vendor- and contracts-related decisions

• Perform contracting tasks such as Non-Disclosure Agreements (NDA) and Proof of Concept (PoC) agreements

• Lead the creation of Statements of Work (SOW), Renewals, Addendum and Amendments with support from Procurement and Paralegal as needed

• Process annual software maintenances, SaaS renewals, invoicing, and purchase orders.

• Initiate the appropriate procurement activity to submit intake request post triage

• Lead active contracts and mitigate any disputes or audits that take place

• Define and operate an invoice approval process for GD using existing tools and shared services at Manulife

• Partner with Finance to understand impacts of negotiated amounts on the budget by portfolio

• Handle the governance model with relation to vendor engagement and staff augmentation

• Coordinate and lead a variety of vendor meetings and events

• Conduct data analytics on vendor spend and identify optimization opportunities

• Prepare related POV presentations, reporting and analysis as needed, including active software contracts, licensing reviews and spend analysis

Individual Accountabilities:

• Expected to be knowledgeable about the work performed by immediate teams and partners

• Capable of integrating market insights and internal knowledge (processes, relationships, politics) with business understanding to guide tactical operational plans

• Adapts to changing scope and priorities across segment data office teams, internal IT business units, and vendors as needed

• Identifies and solves complex, operational and organizational problems within vendors and contracts domain with minimal critical issue

• Provides leadership support for small groups and teams

• Complete strategic resource planning, leads management activities

• Actively removes barriers for immediate and business partners and teams to deliver vendor-resourcing and contracting needs

Job Requirements:

• 7+ years of experience in global supply chain management and/or vendor management and/or contract management

• Experience and knowledge of sourcing and procurement principles, best practices, and tools

• Strong proficiency in Microsoft Office suite; Excel, Powerpoint and PowerBI are a must

• Demonstrates understanding of how technology supports Manulife's strategy

• Strong detail orientation; able to refine deliverables and advise on contractual documentation with minimal intervention

• Experience working with Asia teams is strongly preferred

• Awareness of Microsoft data and cloud technology stack

• Understands cross team structures, team cultures, partnership & information sharing within the company

• Strong understanding of internal processes and how to lead to expedite outcomes

• Strong emotional intelligence, social skills, awareness and management of relationships and politics in a corporate environment

• Consistent record preparing high-quality audience-based communications and presentations, up to SVP-level

• Consistent track record creating and rollout streamlined processes

• Experience in intake and demand planning

• Fit for purpose and usually refined quality

• Constantly learns from both success and failure

• Good organizational and problem-solving abilities that enable you to handle through creative abrasion

• Strong verbal and written communication; able to optimally articulate business and technical vision, possibilities, and outcomes

• Flexible to meet with teams virtually across the global when needed

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Toronto, Ontario

Salary range is expected to be between

$103,050.00 CAD - $185,490.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.