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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Technical Services department in Heerlen is responsible for addressing clinical/technical product inquiries for Europe, Middle East and Africa. The Technical Service Specialist Connectivity and Cloud solutions is the central point of contact in the Endoscopy Technical Service team to support customers with the installation, use and troubleshooting of the connected endoscopy solutions. You will be responsible for providing remote technical support (phone, e-mail) to the Endoscopy business. The gastro-intestinal products portfolio consists of capsule endoscopy products, motility testing, endoscopic ultrasound and reflux testing. The focus on this position will be to support the roll-out of new products which are connected to the hospital infrastructure and/or to the cloud. This position requires up to 10% travel.

At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. We are looking for a technical specialist, who wants to develop towards a real connectivity specialist, and use this knowledge to explain and support customers (including hospital IT) in using and connecting our products to Electronic Medical Record system or the cloud. We invite both experienced professionals and recent graduates to apply for this position.

Responsibilities may include the following and other duties may be assigned:

• Supporting customers with new installations, answering security questions and troubleshooting related to the new technologies (apps, cloud application, AI, communication technology, etc.)

• Providing world class technical support to our customers via phone and email; documentation and tracking of incoming requests

• Serving as a technical liaison between our stakeholders and the operating unit in Israel and the United States

• Providing training to internal and external customers

• Providing guidance, coaching and training to other employees within the job area

Required Knowledge and Experience:

• Bachelor or master’s degree in IT, or a technical degree with clear affinity in IT/cloud/connectivity and working knowledge of Amazon Web Services (AWS) or other cloud technology platforms

• Experience in application and system level debug and triage, all networking aspects including IP, TCP, VPNs, Routing and Firewalls, Windows Operating systems and Windows server systems

• Strong follow-through and initiative to stay with issues until they are resolved, along with discipline and tenacity to meet deadlines while keeping strong customer focus

• Experience with working in a medical technical environment, analysing technical issues and processes for continuous improvement

• Fluency in English

In addition to above, strong decision-making skills, demonstrated analytical and problem-solving skills and the ability to handle several tasks at the same time are desired.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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