Job Information
GENERAC POWER SYSTEMS INC Customer Experience Technical in WAUKESHA, Wisconsin
JOB REQUIREMENTS: Company Generac Power Systems Name Customer Experience Technical Representative Req # 63840 Employment Type Full Time Shift 1st At Generac, we don\'t simply wait for opportunities to come to us. Our teams consistently seek out new and innovative advances in our industry, driving our great success and company growth. We are a leader in the power generation industry that is successfully breaking ground in the Clean Energy segment. This growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry. Job Summary: The Customer Experience Technical Representative is a key contributor in delivering Generac\'s \"Customer First\" promise. Being a Customer Experience Technical Representative requires understanding of technical product information to provide informed decisions and recommendations. This role is responsible for providing excellent customer care by using knowledge of company products and resources to provide accurate information, answer questions and ensure final resolution. Essential Duties and Responsibilities: Customer satisfaction Ability to pass product and process testing following training Receives and documents all customer interactions in real time Corresponds to customer interactions via email, phone, text or chat Maintains contact center metrics including customer satisfaction, productivity and adherence Responds to and resolves customer technical and non-technical inquiries and issues Assists customers with installation and issue resolution in the moment Assists customers with troubleshooting issues and offer accurate information in the moment Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions Maintains product knowledge through training and continuing education Escalates more complex inquiries or complaints appropriately to specialized teams Maintain Outlook email inbox, calendar, and tasks regularly Flexible to work overtime hours to meet customer & business need Data entry Other duties assigned Minimum Qualifications: High School Diploma or GED 1 year experience in a customer service role or technical troubleshooting Preferred Qualifications: Contact Center experience with troubleshooting Experience handling a high volume of inbound calls ERP: Previous experience using SAP or equivalent CRM: Pervious experience using SAP or Salesforce Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar Knowledge, Skills and Abilities: Technical Aptitude: Ability to excel... For full info follow application link. Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DA01BFFD87BC449A