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Job Description Summary

Manages complaint handling activities and supports key Quality & Regulatory areas to ensure safe and effective products in the install base across GE Healthcare Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities:

• Evaluate complaints from patient safety perspective and identify complaints that require further evaluation according to global regulations, including 21CFR part 820.198, 803 (MDR), MDD/MDR, ISO 13485, etc.

• Assess risk by providing guidance on clinical workflow and how products are used to identify potentially hazardous situations.

• Manage risk by identifying product safety issues; triage complaints for further investigation.

• Responsible for hazard evaluations.

• Perform complaint closure according to set criteria and monitor through quality metrics.

• Ensures on time submissions of safety and regulatory reports to regulators.

• Provides objective evidence of complaint handling process through compliant documentation.

• Ensure zero repeat findings from previous internal and external audits within area of responsibility.

• Support business during internal and external audits of GE Healthcare’s Quality Management System (QMS).

• Develops knowledge of GE HealthCare’s Quality Management System and Product Surveillance activities. Uses prior experience and acquired expertise to execute timely complaint handling process.

• Applies general knowledge of how the Product Surveillance team contributes to other areas of the business developed through education or past experience.

• Resolves issues using established procedures.

• Consults People Leader or more senior team members for issues outside of defined parameters.

• Collaborates with others to solve issues.

• Requests technical or clinical information from engineering, field service, clinical applications personnel, or end user/customer to solve issues.

• Handles simple data entry work requiring face value check and correction.

• Accountable for quality of own work and for meeting or exceeding the teams’ quality metrics.

• Continuously works on identifying opportunities to improve the complaint handling process.

• Aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

• Complete all planned Quality & Compliance training within the defined deadlines.

• Identify and report any quality or compliance concerns and take immediate corrective action as required.

• Ability to communicate clearly in English, verbally and in writing.

Required Qualifications:

• Bachelor's degree or equivalent in medical science, health sciences or healthcare related field and a minimum of 2 years of Ultrasound Technologist clinical experience: OR high school diploma/equivalency degree plus a minimum of 6 years of Ultrasound Technologist clinical experience.

Desired Characteristics:

• GE HealthCare Product-specific knowledge – Ultrasound.

• Prior experience working in a variety of clinical settings.

• Ability to demonstrate GE HealthCare Operating Principles.

• Ability to work independently & in a team setting.

• Demonstrated experience prioritizing conflicting demands in an extremely fast paced environment.

• Excellent verbal, written, and presentation skills with the ability to communicate business issues clearly in English (and where appropriate, be able to communicate in the local language verbally and in writing).

• Excellent interpersonal, organizational, time management skills.

• Familiarity with the application of medical device as it relates to patient safety.

• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.

• Ability to analyze and process data and draw the appropriate conclusions.

• Prior experience working with Microsoft Office products.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

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Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No