Job Information
Great River Health Systems Patient Experience Specialist | 40 hours per week | Quality Resources in West Burlington, Iowa
Minimum Hiring Wage:
From $81,889.60 a year
Job Details:
Scheduled Hours: Day shift, M-F
Float to multiple locations required.
Job Description:
Coordinates the patient satisfaction survey process for Southeast Iowa Regional Medical Center, in conjunction with hospital leaders and the vendor. Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts. Provide data collection, analysis and follow-up forperformance improvement activities. Facilitate performance improvement activities with various groups throughout the health system. Assist with assuring compliance with regulatory agencies in collaboration with departments.
Qualifications:
Associate's degree in nursing (ADN) required.
Bachelor's degree in health-related field preferred.
1-3 years hospital/clinical experience required.
1-3 years patient satisfaction experience preferred.
1-3 years performance and process improvement/LEAN experience preferred.
Benefits:
We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes:
Competitive base pay
Matching retirement programs
Health, Dental and Vision plans
Health Savings and Flexible Spending Accounts
Employee discounts including car rental, cell-phone plans
Employer-paid, Long-Term Disability, Life, and AD&D
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity
Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.