Enable America Jobs

Employment Type:

Full time

Shift:

Day Shift

Description:

At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.

• Benefits from Day One

• Daily Pay

• Career Development

• Tuition Reimbursement

• Referral Rewards

The Patient Access Concierge II is an experienced professional who ensures accurate patient registration and financial clearance, including eligibility verification, referral and authorization management, and exceptional customer service. This role also supports team training, troubleshooting, workflow optimization, and process improvements to enhance patient access services.

Key Responsibilities:

• Verify and update patient eligibility, registration, and authorization information.

• Provide first-line support to staff, troubleshoot issues, and resolve patient or workflow concerns.

• Assist in onboarding, training, and ongoing staff development.

• Monitor and adjust workflows to address staffing needs, patient volume, and system efficiency.

• Enforce quality standards, conduct audits, and provide feedback to improve performance.

• Support management with hiring, staff evaluations, and process implementation.

• Participate in departmental quality improvement initiatives and identify opportunities for operational enhancements.

Qualifications:

• Leadership experience with the ability to motivate teams.

• In-depth knowledge of Medicare, Medicaid, managed care, and commercial insurance regulations.

• Proficiency in EPIC (preferred) and data entry/typing skills (40 wpm).

• Strong communication, organizational, and problem-solving abilities.

• 1–3 years of experience in hospital billing, insurance follow-up, or customer service.

• High school diploma or equivalent.

This role is essential for ensuring a seamless patient registration experience and maintaining operational excellence within Loyola’s patient access services.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran