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So, what's the role all about? The Director of Cloud Architecture defines the architecture of the public and privatehybrid cloudinfrastructure across the NiceinContact platform, supporting the Nice inContact suite of high-availability cloudofferings. In this position, architects manage, define, and communicate the processes and architectural standards for the NiceinContactplatform. The Director of Cloud Architecture will frequently coordinate with software engineering and various architecture teams across the organizationto ensure standards are resilient andsupportable. This position ensures Nice inContact maintains its competitive edge by architecting, refreshing, testing, and implementing the best technology at the right time to support our 99.99% uptime & platform availability objectives. The primary responsibility of this position is not just leading, but also developing, and mentoring a team of architects. This includes ensuring the architect role is clearly defined, architect standards and practices are established and followed, individuals are developed in the architecture career path, and architecture efforts are coordinated and aligned across the various work streams. Your role as the Director of Cloud Architecture is crucial in ensuring the successful tactical implementation of deliverables. You will be responsible for designing the infrastructure with high availability, durability, serviceability, and supportability in mind, thereby contributing significantly to the company's success. How will you make an impact?

• Ensure proper levels of staffing to accomplish corporate goals with minimal overhead.
• Ensure that the standards and practices used by Architects are industry best practices and meet the company's security and compliance needs.
• The Director of Cloud Architecture is a key driver of NICE inContact's technological competitiveness. They provide technical and project leadership regarding the architecture of NICEinContact's platform, steering the company toward the correct technology at the correct time.They also set the vision and direction for infrastructure, ensuring that NICE inContact remains at the forefront of technological innovation.
• Provide insight into technical designs to ensure solutions developed are consistent with strategic business plans.
• Strategize and plan for future, imminent growth across all levels of the shared NICE inContact infrastructure, including SAN, IP network, systems, and public cloud compute and storage needs.
• Drive documenting designs and architecture implementation for engineering teams to follow.
• Ensure architecture includes monitoring and alerting.

Major Functions/Responsibility

Provides leadership in the design, development, delivery, and support of Nice inContact infrastructure.

Provides leadership in management and leadership behaviors, including senior-level communication skills and abilities consistent with the Nice inContact 4E leadership model.

Develop standards, practices, and procedures that assure consistent and replicable architecture methods.

Prioritize employee career development to grow Nice inContact's internal leadership talent pipeline.

Prioritize, assign, and manage architect activities and projects in accordance with the department's goals and objectives. Adjust hours of work, priorities, and staff assignments based on workload to ensure efficient operation.

Responsible for recruiting, hiring, and firing for the department.

Provides leadership on the Architecture Review Board, our governance body for all significant architecture decisions and standards.

Work with the product management team to define new architectural requirements.

Manage vendor relationships, contract negotiations, etc....

Monitoring the architecture