Position: Sales Associate Department: Retail   The Greenbrier Sales Associates are responsible for providing excellent guest service and meeting monthly sales goals. Primary Responsibilities: ·       Acknowledge guests in a friendly and helpful manner within 30 seconds of their entry into the shop always with a smile ·       Be able to anticipate guest needs ·       Convey enthusiasm and a genuine sense of interest in the guest ·       Achieve hourly and monthly sales goals ·       Maintain a professional attitude with sincere desire to please our guests ·       Be able to work one on one with our guests ·       Become an expert about the merchandise offered in the shop to build credibility and increase sales. ·       Be able to work in a fast-paced environment and multi-task while being attentive to guests ·       Build rapport with guests and identify their needs by listening and asking open-ended questions ·       Suggest items that meet the guest’s needs and explain the features and benefits of the item offered ·       Be able to keep the shop attractively merchandised and well stocked ·       Maintain good housekeeping standards in shop and storage area ·       Be able to follow the Greenbrier Retail Business professional dress code ·       Be able to operate a Point of Sale system and handle cash, room charges and credit cards ·       Work well as a part of a team ·       Take initiative without supervision ·       Must be detail oriented and have good organizational skills ·       Must have a passion to sell and work in the service industry ·       Be able to adapt to change and perform other duties as needed   Normal working hours: Shop hours 9am to 9pm or 10am to 11pm ·       8 hour shifts ·       Flexible working hours, shifts vary ·       Available weekends and holidays ·       Hours may change for special events   Past work experience: ·       At least 6-12 months sales experience required   Education Requirements: ·       High School Diploma or equivalent   Communication Skill Requirements: ·       Ability to read, write and follow instructions ·       Ability to effectively communicate with guests, team members and management ·       Ability to communicate in a friendly, positive and professional manner ·       Ability to communicate on the telephone using The Greenbrier telephone standards ·       Must be a good Listener   Technical Requirements: ·       Ability to use and understand The Greenbrier Point of Sale Retail system ·       Basic computer skills ·       Basic math functions such as addition, subtraction, multiplication and division. ·       Ability to use a calculator and calculate percentages   Physical requirements: ·       Standing for 8 hours ·       Constant moving, talking, listening, hearing, reaching, lifting at least 30 pounds, kneeling, climbing ladders     Required Supervision: ·       Must be able to work independently with little or no supervision ·       The ability to communicate and take direction from Retail assistant managers, Retail managers and Directors.