Job Information
Lenovo [KYDP X Lenovo] Technical Support Center Trainee in Wilayah Persekutuan Kuala Lumpur, Malaysia
[KYDP X Lenovo] Technical Support Center Trainee
General Information
Req #
100015366
Career area:
Information Technology
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Tuesday, August 6, 2024
Additional Locations :
- Malaysia
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub (https://news.lenovo.com/) .
Description and Requirements
Position : Technical Support Center Trainee
Location : Malaysia (for KYDP Trainees only)
Overview :
Lenovo is seeking a motivated Technical Support Center Trainee to assist in various stages of the technical support center workflow. This role will offer hands-on experience in technical support administration, strategic initiatives, and market analysis.
Responsibilities :
Technical Support Administration : Manage end-to-end case handling, including strategizing and closing loop actions or delegating to relevant departments. Monitor actions closely to ensure efficiency.
Team Support : Assist in improving staffing retention and supporting AI campaign programs by collaborating with different teams.
Market Analysis : Gain exposure to regional and market-specific needs by analyzing data and collaborating with relevant stakeholders to understand market behavior.
Graduate Requirements :
Excellent interpersonal and communication skills, preferably with an IT background.
Minimum GPA of 3.0.
Ability to thrive in a fast-paced team environment.
Proficiency in PowerPoint, Word, and Excel is preferred.
Benefits :
Engage in challenging, real-world initiatives.
Gain hands-on experience in a support center environment.
Collaborate with multiple departments.
Network through meetings, events, and other opportunities.
Additional Locations :
Malaysia
Malaysia