Job Information
Commonwealth of Pennsylvania Network Specialist 1 in Williamsport, Pennsylvania
Closing Date: 6/16/2024 11:59 PM Eastern
THE POSITION
Are you an Information Technology (IT) professional eager to expand your customer services skills? The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). We are searching for a dedicated Network Specialist 1 to complete our team. Bring your skills and ambition to our department to start a new and exciting chapter in your career!
DESCRIPTION OF WORK
In this position, you will have high visibility and exposure throughout the departments serving as the on-site technician for the North Central District. You will have the opportunity to serve as the point of contact for LAN and WAN maintenance, support, and repair. Work includes diagnosing and solving user problems related to computer applications programming, debugging, data access, printer/PC operations, hardware problems, network communication problems, and other computer related matters. Work is performed independently using initiative and judgment to resolve user problems. Additional responsibilities include, but may not be limited to:
- Educating and assisting users in the proper use and maintenance of PC hardware and application software
- Perform a full-range of IT user support services
- Analyzing and resolving inter-connectivity issues
- Assisting higher level network and server team support personnel with installation and support of network devices
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment.
- Free parking.
- Work hours are will range from 8:30 AM to 5:00 PM, Monday - Friday, with 60 or 30-minute lunch, based on selected work schedule.
- *Telework: *You may have the opportunity to work from home (telework) part-time up to 2 days per week. Telework schedule may vary and you may be required to report in-office more frequently. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Williamsport.
- Although this is a telework position, you will be required to come to the Harrisburg office to pick up your equipment. Other reasons for coming into the office include: attend training, mandatory meetings, or on an ad hoc basis. Your supervisor will give you at least a 24 hour notice and all travel will be at your own expense.
- Salary:* *In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as an Information Technology Trainee or Information Technology Technician; or
- Successful completion of the Information Technology Intern -- Bachelor Program; or
- Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
- One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
- You must be able to perform essential job functions.
*How to Apply: *
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date*. *Late applications and other required materials will not be accepted.
- *Failure to comply with the above application requirements may eliminate you from consideration for this position. *
*Veterans: *
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
*Telecommunications Relay Service (TRS): *
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
The Commonwealth is an equal e