Job Information
U.S. Courts Automation Support Specialist in Wilmington, Delaware
Summary The Automation Support Specialist coordinates and oversees various segments of the judiciary's information technology networks. Automation Support Specialists at this level of function perform routine network administration, provide automation and helpdesk support for court unit staff and provide technical support in installing and configuring computer hardware and software programs. Responsibilities Provide information and assistance to court staff via the IT helpdesk. Troubleshoot and provide guidance on technical program problems which can be completed over the telephone. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry. Act as a technical expert in solving more complex system problems. Provide in-person troubleshooting assistance with non-routine or more complicated issues which cannot be resolved via telephone. Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training. Create user accounts and maintain associated documentation. Perform automated tasks, including installing, troubleshooting, repairing, and configuring hardware and software. Test and evaluate new hardware and software prior to installation. Provide day-to-day systems backups and verify the validity of data. Maintain an up-to-date computer related inventory, in accordance with policies and regulations. Coordinate and link computer systems within an organization to increase compatibility and share information. Determine computer software or hardware needed to set up or alter systems. Train users to work with computer systems and programs, and respond to their requests for assistance. Diagnose hardware and custom off-the-shelf software programs, and replace defective components. Maintain and administer computer systems and related computing environments, including computer hardware, printers, digital evidence presenters, systems software, and all configurations. Recommend changes to improve systems and configurations, as well as determine hardware or software requirements related to such changes. Support/troubleshoot audio visual systems and provide guidance in the areas of courtroom technology, conference rooms, remote meetings, and streamed events. Assist with office and chambers moves, reconnecting equipment in new locations. Perform other duties as assigned. Requirements Conditions of Employment The Automation Support Specialist is a high-sensitive position. As a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter. Qualifications Applicants for this position should possess one to two years of specialized experience consisting of progressively responsible experience related to technical aspects of data processing, office automation, and data communications and their applications, terminology and methodology. The individual selected should possess strong communication skills and must be able to deal effectively with the District Judges, Magistrate Judges, and other members of the court. A team attitude and a willingness to adapt to a changing work environment are essential to maintain the court's quality standards. Education Additional Information The United States District Court for the District of Delaware offers a generous benefit's package which includes the following: Paid annual and sick leave. Eleven paid federal holidays. Participation in the Federal Employees Health Benefits Program (FEHB). Federal Employees Dental and Vision Insurance Program (FEDVIP). Federal Employees Group Life Insurance (FEGLI). Flexible Benefits Program. Employee Assistance Programs. Federal Employees Retirement System (FERS). Thrift Savings Plan (TSP)- up to 5% match. Student Loan Forgiveness Program for Public Service Employees. On-site fitness facility. Transit Subsidy Program (contingent upon availability of funds). NOTE: Some benefits require a waiting period.