Job Information
ASM Global Public Safety and Security Manager in Wilmington, North Carolina
Summary
This position is a managerial position responsible for promoting public safety and security throughout the Wilmington Convention Center. This position ensures the safety and protection of clients, guests, employees, and physical property.
Essential Duties and Responsibilities
Public Safety
Enforces public safety policies and procedures during facility operating hours.
Must be able to work weekends, holidays, and possess and ability to work a flex schedule in accordance with event schedules.
Able to perform administrative duties such as updating safety training manuals, emergency response plans, and reconciling weekly timesheets.
Conducts interior and exterior rounds and reports any unusual issues or incidents.
Reviews and analyzes event resumes and develops appropriate public safety plans accordingly.
Reviews and analyzes event resumes and schedules staff both regular and temporary appropriate for the event.
Leads and directs all security personnel.
Works with local Fire and Police Department to secure off-duty details.
Supervises and directs the work of public safety officers and other-directed personnel; writes reviews and approves performance evaluations; evaluates and monitors performance through direct observation or reports of activities.
Plans, allocates, and monitors time, people, equipment, and other resources to ensure efficient organization and completion of work.
Documents and reports all notable incidents in the appropriate logbooks. Participates in incident investigations as needed.
Directs visitors, vendors, deliveries, and related personnel to proper areas, notifying appropriate personnel of arrivals and departures.
Monitors persons on the premises to determine if they possess proper identification and are authorized to be present on WCC premises.
Performs crowd and traffic flow controls within the facility during scheduled events.
As a member of the facility emergency response team, responds to emergency situations and alerts the appropriate public emergency response team(s).
Investigates client or guest complaints pertaining to safety and/or security in conjunction with contracted security personnel.
As a member of the WCC Safety Team, conducts regular safety inspections and assists in the implementation of any corrective actions to be taken.
Provides for inspection of facility for compliance of all OSHA and NFPA101 requirements.
Facilitates in the development and delivery of facility safety exercise training, to include bomb threats, active shooter, fire drills, and inclement weather.
Conducts training for staff on safety training to include but not limited to CPR, First Aid, and AED usage.
Confers with management to formulate policies and procedures intended to increase work efficiency and safety.
Interviews, selects, trains, and advocates for training for public safety personnel according to established guidelines.
Conducts departmental meetings for security personnel and leads monthly Safety Committee meetings.
Liaison with service contractors, event suppliers, and other firms who frequently service events as it pertains to safety and security.
Ensures that building fire safety inspections are conducted on a regular basis.
Maintains constant chain of communication throughout the work unit regarding performance expectations, job requirements, and compliance with work unit policies and procedures.
Attends pre-event meetings and pre-planning meetings to ensure adequate service provisions are provided.
Works as Manager on Duty (MOD) as needed.
The position has a dotted reporting structure to the General Manager regarding the overall safety and security of the facility.
The Director of Operations may assign other duties.
Facility Security
Opens and/or closes the WCC building on scheduled workdays.
Maintains and monitors all physical security equipment, such as key control, badge access and video surveillance systems.
Secures locations and prohibits access to unauthorized personnel, and challenges unauthorized personnel in restricted areas.
Enforces security policies and procedures associated with crime prevention and building protection.
Liaison with local first responders as required.
Ability to establish and maintain effective working relationships with the State, City, and County police and fire departments.
Ability to remain calm and controlled under stressful conditions in emergency situations.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Ability to provide supervisory training, assistance, and guidance to security staff in the essential functions of their work.
Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with minimum direction.
Supervisory Responsibilities
In this role, the Public Safety and Security Manager leads and directs all temporary and regular security staff. Responsible for the overall direction, coordination, and evaluation of the Public Safety department. Fulfills supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; motivating and disciplining employees; and addressing complaints, and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Associate degree or higher is required.
Minimum of (5) years safety/security experience working in a supervisory capacity in a public assembly, hotel, or other commercial facility.
Knowledge of effective emergency response and crisis management.
Previous law enforcement experience preferred.
Skills and Abilities
Demonstrated history of integrity, reliability, and professionalism.
Excellent problem resolution skills to include appropriate assessment and evaluation of situations and incidents.
Excellent customer service skills, given frequent interaction with clients, guests, vendors, visitors, and staff members.
Ability to operate radios, video equipment and fire alarm systems.
Excellent oral and written communication skills to include the ability to effectively speak in group settings.
Other Qualifications
Available to work flexible hours, including nights, weekends, and holidays.
CPR and 1st Aid certification preferred.
Various Safety training certifications preferred.
Computer Skills
Proficient in Microsoft Office products such as Outlook, Excel, and PowerPoint.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear; to lift and carry 40 pounds. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.