Enable America Jobs

Job Description

Insight Global is looking for a Customer Service Account Manager to work remotely for an end customer in Quebec, Canada. This person will be responsible in the delivery and satisfaction of customer orders for their distributors. The objective of the Customer Service Account Manager is to increase the satisfaction and loyalty of key or complex customers by answering questions, explaining products, providing information, and accurately processing orders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

At least 2 years of experience related to a customer satisfaction and delivery role

Fluent in French and English

Strong capabilities using MS Platforms

Strong time management and prioritization skills

Ability to learn and pivot when necessary

Strong customer communication via Emails and some phone calls

Manufacturing industry experience

Knowledge of invoices, PO's, inventory, shipping documents, warranties, or pricing

Experience using an ERP: SAP, Oracle, Epicor, MS Dynamics, etc. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.