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Customer Service Coordinator (B2B)

Brand: Estée Lauder Companies

Description

With a diverse portfolio of more than 20 brands sold in approximately 150 countries and territories, Estée Lauder Companies is the global leader in prestige beauty, recognized for its skincare, make-up, fragrances, and hair care products. In Switzerland, Estée Lauder has the main Supply Chain Hub for Travel Retail and EMEA, offering many opportunities across multiple functions to grow your career and become part of our amazing Supply Chain teams. Travel Retail, one of the Estée Lauder Companies` highest growth channels, covers the world of duty-free environments including airports, airlines, cruises, downtown locations, and border shops. According to our industry projections, more than 3 billion international travelers pass through airports each year, and the number is expected to grow 5 % annually.

To strengthen our Global Travel Retail Organization, we are looking for a motivated and experienced Customer Service Coordinator (B2B), to be based in Wollerau, Switzerland.

Within the Travel Retail (TR) organization, Customer Service aims at strategically supporting business growth and delivering value through the operational execution of customer service activities.

Job responsibilities:

In this multifunctional role, you ensure a top customer service experience by taking care of specific retailers/customers independently. You manage, enter and process all incoming orders from your customers, whilst taking fulfillment and stock availability into account. On top of that, you also monitor the timely finishing and shipping of the orders. You work very closely with the sales force of your marketing area and the regional offices as well as with the internal departments on site. In addition, you help improve the daily processes and you handle claims and issues.

Qualifications

We are looking for someone who brings:

• At least 2 years of experience in a very similar, international position in a B2B environment

• Commercial Background or similar with practical experience in Customer Service; Bachelor's Degree (BA) in Business Administration, Supply Chain, or related discipline preferred

• Excellent communication skills in English, additional languages are a plus

• Work experience with a common ERP system in order management, and general IT-affinity

• Able to set priorities and manage time efficiently

• Flexible and independent individual with the ability to adapt (agility & flexibility) in a fast-growing environment

• Creative problem-solving and analytical skills

• Structured work approach

• Excellent communication and customer service excellence-orientated personality being service and quality minded

• Detail-oriented

Are you a flexible team player who would like to join our motivated team and be a part of our success story? Do you feel comfortable in an international environment?

We offer you:

• a fantastic opportunity to work in an international, fast-paced, and high-touch environment

• a nurturing and challenging culture that is respectful of our roots and promotes intensive career development across multiple functions

• to be part of a company that creates prestige beauty products that also advance sustainability and help contribute to a stable climate and a healthy, beautiful planet

• inclusion, diversity, and equity which are natural extensions of The Estée Lauder Companies’ values

• amazing support for your work-life balance (gym allowance, only a 40-hour workweek, flexible hybrid working model)

• personal development opportunities via our internal training hub, LinkedIn Learning, and external educational trainings

• access to our employee staff shop, the possibility to buy Reka checks with a discount, and free parking spaces for all our employees

Is this position relevant and interesting for you? Then apply online now!

Job: Customer Service

Primary Location: Europe, Middle East, Africa-CH-Schwyz-Wollerau

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 236653