Job Information
Glory Global Solutions Service Operations Manager Benelux in Zellik, Belgium
Service Operations Manager Benelux
City/State
Location Belgium/Zellik
Department Service - Service Management
Apply Now (https://lde.tbe.taleo.net/lde02/ats/careers/v2/applyRequisition?org=GGS&cws=74&rid=9038)
ROLE TITLE:Service Operations Manager BeneluxFUNCTION:ServiceREGION:BeneluxREPORTING:Service Director BeneluxLOCATION:Belgium, Zellik
COMPANY OVERVIEWAs a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.Our cash automation technologies and process engineering services help businesses in more than 100 countries optimise the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals — enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.
ROLE PURPOSEThe Service Operations Manager leads our Service Operations team which consists of Dispatch/Planning, After Sales Coordination, Service Supply Coordination and Procurement.You will guide and support your team to make sure all Service deliverables (such as efficient and effective phone support, field resources scheduling, coordination of installations and sales of spares) are provided within the customer contract requirements with full satisfaction. With a ‘helicopter view’ on the operations of the Benelux region, you and your team will ensure optimal ‘cross border’ activities.
Our Benelux organisation is part of an international & dynamic work environment, but has locally a friendly and collaborative atmosphere. This is reflected in the hands-on mentality we are looking for within each employee in the local teams.
MAIN RESPONSIBILITIES
Responsible for the Service Operations by de legating all required tasks within the different roles
Achieve customer SLA’s and Glory operational KPI’s
Ensure quality of implementation for installations and projects
Efficient and timely service logistics and field stock replenishment
Report on structural and ad-hoc basis to the Benelux Service Director
Build a coherent and effective team
Create and maintain a healthy and nice work environment for the team
Ensure continuous improvement of the processes
REQUIRED EDUCATION AND QUALIFICATIONS
Education Level:
Bachelor degree, with preference for Electromechanics or Electronics, or equal by experience
Minimum 5 years working experience as manager in a Service environment, preferably in an international company
Additional acquired certification on personal and interpersonal management skills
REQUIRED SKILLS AND COMPETENCIES
Very good knowledge of MS Excel and other MS Office tools. Knowledge of JDE (Oracle) is a plus, but not essential.
Very good knowledge of Dutch and French, plus a good level of English.
People skills, with a “can-do” attitude and proactive skills.
Able to ensure the quality of the communication with internal and external customers
Excellent organizational and time management
Excellent escalation management
Good interpersonal communication
Strong leadership
Strive for continuous improvement and cost effectiveness
Experience with Supply Chain and logistics is a plus
GLORY SPIRITSThe Glory Spirits & Behaviours reflect the values and behaviours that are critical to the ongoing success of Glory and as such represent the foundations of our behaviour globally to lead us to realise our mission:Value Creation- strive to create value for customersSelf-Starter- understand the objectives of your own work and are proactive in achieving goalsCollaboration - respect diversity and create a culture of collaboration to work with each other to achieve a common goalIntegrity- understand Glory’s mission and act with responsibility and pride to realise achievement and act and behave with high integrity and a strong sense of ethicsOwn Growth - leverage our own talent and achieve personal development by adopting a broader perspective; looking beyond our own work.
Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.
Third Party AgenciesUnsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees/charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.
An Equal Opportunity / Affirmative Action Employer / An E-Verify Employer
It is the policy of Glory Global Solutions, Inc. to provide equal opportunity for all qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, age, disability, protected veteran status, or any other status protected by state or local law at the Glory Global Solutions, Inc. location to which this application is submitted. In addition, as a Federal Government contractor, all Glory Global Solutions, Inc. locations are affirmative action employers.
EEO Information http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf